Registration Officer
The Social Services Regulator is committed to strengthening protections and rights of vulnerable Victorians accessing social services.
The Social Services Regulator is a statutory authority that was established under the Social Services Regulations Act 2021 (the Act). The Act gives effect to a comprehensive new regulatory scheme that aims to keep Victoria’s social service users safe from harms such as abuse and neglect.
The purpose of the scheme is to:
- support the safe delivery of social services
- embed a new set of Social Service standards for all service providers
- ensure service providers understand their role in protecting the rights of social service users
- define roles and responsibilities of service providers
- give the Regulator monitoring and enforcement powers to respond to risks of harm
- improve information sharing between regulators so they can identify and respond to risks of harm
- replace the framework previously overseen by the Human Services Regulator.
The scheme applies to prescribed services set out in the Social Services Regulations 2023 (Regulations). They include:
- Child protection services
- Community based child and family services
- Disability services
- Family violence services
- Homelessness services
- Out of home care services
- Secure welfare services
- Sexual assault services
- Supported residential services
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| Department: | Social Services Regulator(SSR) |
| Work Type: | Fixed term - full time |
| Job Function: | Regulatory, Governance and Compliance |
| Classification: | VPSG4 |
| Work Location: | Melbourne - CBD |
| Reference: | VG/SSR/1860249 |
| Closing Date: | 25-May-2025 |
| Salary Range: | $97,955 - $111,142 |
| Job Duration: | 6 months and 12 months |
| Attachments: |
VPS4 Registration Officer.docx (Word, 82KB) Position Description |
| Contact: |
Jemima Harrison, Manager, Registrations Jemima.Harrison@ssr.vic.gov.au |
Position Details
THE ROLE
As the Registration Officer, you will be part of a team that is responsible for legislative requirements and issues relating to the registration of organisations registered and regulated under the Social Services Act 2021.
Registration Officers provide a point of contact for key stakeholders from a diverse range of organisations, government, private, public and community services sectors. Attention to detail and teamwork underpin success in this role, as well as a demonstrated ability to communicate sensitively and effectively.
Your role will be to undertake manage a range of registration activity, including undertaking statutory assessments; preparing and maintaining documentation and recording systems; and using systems effectively to enter data, track and record processes.
Building stakeholder relationships is a key activity with the aim of strengthening regulation and improving outcomes for Victorians accessing in scope services.
ACCOUNTABILITIES INCLUDE
- Provide expertise, advice, reasoned recommendations on complex registration related matters.
- Answer queries, provide timely advice and take follow up action as required, including correctly redirecting incoming mail and queries.
- Maintain accurate and up-to-date information on agencies required to be registered utilising a range of IT systems and Microsoft Office applications.
- Assess registration related applications against relevant provisions to check for completeness.
- Maintaining the Register of registered social service providers and maintaining the published Register.
- Monitor and report on emerging issues, risks and trends relating to the registration of regulated entities and operational issues.
- Collect, collate and analyse data to support regulation of providers, as well as service quality and accountability monitoring, and contribute to improvement initiatives.
Please open the position description to read more.
HOW TO APPLY
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please contact SSR HR at humanresources@ssr.vic.gov.au.
