Quality Engineer
Department: | Service Victoria |
Work Type: | Fixed term - full time |
Job Function: | Technology |
Classification: | VPSG5 |
Work Location: | Footscray |
Reference: | VG/SV/TECH/1750157/SG |
Closing Date: | 03-Oct-2023 |
Salary Range: | $105,479 - $127,621 |
Job Duration: | 30 June 2025 |
Attachments: | Position Description - Quality Engineer .docx (Word, 66KB) |
Contact: | People and Culture Email peopleandculture@service.vic.gov.au |
Position Details
Service Victoria is the one place to go for government services. It's our job to make things easy for customers and we're proud of our track record. Customer satisfaction with Service Victoria is consistently high at more than 95 per cent and our app was the most downloaded in Australia in 2021.
We deliver modern government services designed around people's needs. We've delivered more than a billion transactions, including QR code check-ins, car registration payments, ambulance subscriptions, vouchers and cashbacks to help reduce the cost of living, and more.
Our work enables Victorians to easily access more than 130 of the most popular services through Service Victoria's mobile app and website.
We're always developing exciting new products. We've got a digital wallet, with a digital driver licence in pilot phase, and there's a growing number of licences, certificates and other government-issued credentials.
The Service Victoria culture is dynamic and fast-paced, and the way we work is highly collaborative. You'll be based in our Footscray HQ. Flexible work arrangements, including hybrid work from home arrangements, may be available depending on the position requirements.
About the role
Service Victoria is now focused on building the future organisation and the appropriate IT organisation structure and capability that will allow the implemented solutions to be maintained, supported and expanded on an on-going basis. You will also have a chance to work on continuously improving our service offering by bringing in structured improvements based on data analytics and insights from customer experience officers.
Key responsibilities
- Champions quality in delivery teams and across the wider technology group
- Develops and implements manual and automated testing strategies and solutions
- Works with delivery leads and managers to define quality standards
- Creates comprehensive and well structured test plans and test cases
- Estimates, prioritises and coordinates quality testing activities
- Designs and implements automated tests
- Debugs and defines corrective actions
- Tracks quality metrics
- Applies both automated and manual testing techniques appropriately
- Investigates product quality and suggests improvements to increase customer satisfaction
- Help to develops quality solutions to challenging and complex product requirements.
- Contributes to the technology strategy providing guidance around testing and deployment best practice
- Contributes to both technical decisions and business requirements
- Participates in a culture of continual improvement and introspection and strives to constantly improve within the team
- Proactively keeps up to date with relevant technology, trends, developments, and advancements
Key selection criteria
- Proven work experience in software development and software quality assurance
- Demonstrated ability in utilising contemporary automated testing frameworks and tools to meet testing objectives
- Strong knowledge of QA methodologies and processes
- Experience in writing clear, concise test plans and test cases
- Hands on experience with both black and white box testing
- Intermediate coding ability with a high capability in writing test scripts
- Experience working in Agile delivery
- Experience with performance and/or security testing is a plus
- A passion for keeping up to date with testing trends
- A keen attention to detail and passion for great user experiences
- Excellent analytical and problem-solving skills
- Great communication and ability to build effective professional relationships with business team leaders, and team members
- Desire to learn from others and constantly improve your craft
- A well-developed sense of empathy for your customers, both internal and external
Desired Experience/Qualifications
- 2+ years of experience in quality engineering, quality assurance or a similar role
- Experience coding and using QA software tools and processes
- Degree in computer science, engineering or related subject
- Experience working in an Agile delivery methodology
- Experience working with task management tools such as JIRA