Senior Business Analyst

Senior Business Analyst I VPS4 I Fixed Term until 27 June 2025 I $92,332 - $104,762 plus 11% super
Job Details
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Department: Service Victoria
Work Type: Fixed term - full time
Job Function: IT and Telecommunications
Classification: VPSG4
Work Location: Footscray
Reference: VG/SV/TECH/1751124/AV1
Closing Date: 26-Feb-2024
Salary Range: $92,332 - $104,762
Job Duration: until 27 June 2025
Attachments: PD - Senior Business Analyst.docx (Word, 68KB)
Job Specification

Contact: People & Culture Email

Position Details

Who we are

Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021.

The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior leadership team and the corporate areas (finance, procurement, budget) are close-knit and collaborative, an integral part of the organisation.
We work flexibly and remotely, using GovHub workspaces across Victoria for onsite collaboration. We have a mature digital services platform of contemporary cloud-based infrastructure, technical architecture and scalable and reusable common capabilities, with real-time integration into agency legacy systems. We use a range of market-leading technology, such as AWS, Salesforce, Node.js, React, MuleSoft, Sitecore (.NET), HTML/CSS/JavaScript, and Java. From a Salesforce point of view, we use areas such as Service Cloud, Experience Cloud, OmniStudio and Public Sector Solution.

About the role

As Service Victoria grows, and moves into its operational phase, we will continue to progressively add new transactions and new functionality to existing capabilities, including digital licences, digital proof of identity, online accounts and payments with a particular focus on our mobile app.  

Service Victoria is now focused on building the future organisation and the appropriate IT organisation structure and capability that will allow the implemented solutions to be maintained, supported and expanded upon on an on-going basis. You will also have a chance to work on continuously improving our service offering by bringing in structured improvements based on data analytics and insights

Position Duties

  • Work closely with Delivery Lead, Product Owner, Product Designer, Engineers, and other business stakeholders to facilitate end to end solution requirements definition and delivery.
  • Translates business requirements into clear, concise, testable user stories and acceptance criteria.
  • Facilitates elaboration and requirements gathering workshops to ensure user stories are refined, prioritised and ready for the delivery team's sprint backlog.
  • Liase with stakeholders to analyse, provide input and verify requirements to ensure solution meets desired organisation objectives and customer expectations.
  • Ensure requirements are understood through story kick-offs and address any requirement questions or issues that arise during delivery.
  • Establish and maintain relationships with key stakeholders across Service Victoria, suppliers, and service agencies.
  • Collaborate with Delivery Leads, Product Managers/Owners, Project Managers and internal/external project sponsors to validate scope and priorities.
  • Contribute to and participate in agile ceremonies such as team stand-ups, discovery, showcases and retrospectives.

Key selection criteria

  • Passion for delivering amazing digital experiences.
  • Experience as a Business Analyst in a digital product delivery – previous web or mobile app experience is favourable.
  • Ability to author high quality user stories and acceptance criteria (preferably in BDD format) to create shared understanding and clearly communicate requirements for a delivery team.
  • Ability to slice, shape and refine a sprint backlog for a delivery team.
  • Solid written and verbal communication skills
  • Strong analytical skills and ability to break-down complex problems into smaller components.
  • Ability to communicate effectively with product owners, engineers and other stakeholders across the organisation.
  • Ability to work productively in a fast paced and agile environment


Desired Qualifications

  • Knowledge of Google Analytics, Datadog, BigQuery and Data Studio will be highly desired.
  • Experience with using the Atlassian suite (Jira, Confluence).

What we offer

Flexible, hybrid, and remote working if you prefer (but you'll need to be based somewhere in Victoria as there's still a need to come to the office). Follow your ambition. Get the support you need to grow. There's plenty of room to move around and try new things. We foster supportive work environments and want a public sector workforce that's more diverse and inclusive. This means we're committed to the principles of equal opportunity and inclusion for all. Gender diverse, Aboriginal & Torres Strait Islanders and people with a disability are encouraged to apply.

Additional information

  • Preferred applicants will be asked to provide evidence of their qualifications.
  • Applicants must be an Australian Citizen, Permanent Resident or hold a valid work visa. Successful applicants will be required to provide proof of identity and submit a national police records check.
  • Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.
  • Terms and conditions for department employees are subject to the Victorian Public Service Enterprise Agreement 2020.
  • Pre-employment misconduct screening requirements
  • Before a final offer of employment is made, preferred candidates will be required to complete a pre-employment misconduct screening declaration and consent form


Request this publication in an accessible format, please contact the Recruitment Team at – using the National Relay Service 13 36 77 if required (for more information visit

How to apply

Apply before the advertised closing date and all applications should include:

  • a resume; and
  • a cover letter which addresses the key selection criteria (within two pages)

All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the JSE.

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