Guest Services Attendant (full or part time)

Are you a customer service superstar? If so, the team at Tabcorp Park & Mantra Melbourne Melton want to hear from you.
Job Details
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Department: Harness Racing Victoria
Work Type: Ongoing - full time or part time
Job Function: Hospitality and Tourism
Classification: As per award
Work Location: Melbourne - Western Metro
Reference: VG/TP/TP/1660696
Closing Date: 11-Oct-2022
Salary Range: As per award
Job Duration: N/A
Attachments: Guest Services Attendant PD.pdf (PDF, 119KB)

Contact: Human Resource Manager

Position Details

Located in the expanding western suburbs, just 30 minutes from the Melbourne's CBD, Tabcorp Park & Mantra Melbourne Melton is an employer of choice in the Melton community and the home of harness racing in Victoria. 

However, we are more than just racing!  We are a unique seven day a week entertainment venue with a range of racing and non-racing offerings including dining facilities, function & conference rooms, 41 room four-star hotel, gaming lounge and sports bar & TAB.

Our diverse team believe that first impressions are critical, and this is where you'll shine.  As the voice of our venue, and through tone and service you'll personify everything that makes up a great guest experience.   Your day will include welcoming new arrivals, answering calls from guests, assigning rooms and organising payments, and providing clear directions and insightful advice on the local area. 

We expect a lot from ourselves and our team members and strive to improve in everything we do.


  • A friendly and supportive work environment
  • A diverse, values-based team
  • An exciting and multi-faced venue
  • Training from our team of hospitality professionals
  • Opportunity for career growth
  • Staff reward and recognition programme
  • Employee Assistance programme
  • Staff Discounts
  • Work-life balance


  • To be known as a people person with a friendly, outgoing, can-do attitude
  • High level of personal grooming and hygiene standard
  • A demonstrated passion for providing memorable experiences for our guests and a willingness to go the extra mile to exceed their expectations
  • A keen eye for detail and a strong work ethic
  • Exceptional organisational and time management skills
  • The ability to take direction and also work autonomously
  • A love of learning
  • To be available to work Saturday nights, weekends, during the Christmas season, New Year's Eve and all Major Race Events to be considered for ongoing work.

If this sounds like you then we would like to hear from you. Please click APPLY below and attach your resume and cover letter on why you think you have what it takes to become the next Tabcorp Park Customer Service Extraordinaire!

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