Information and Support Services Officer
We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.
The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers
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| Department: | Department of Justice and Community Safety |
| Work Type: | Fixed term - full time |
| Job Function: | Administration / Secretarial |
| Classification: | VPSG3 |
| Work Location: | Melbourne - CBD |
| Reference: | VG/TWOROLESMARCH26 |
| Closing Date: | 29-Mar-2026 |
| Salary Range: | $79,122 - $96,073 |
| Job Duration: | Various |
| Attachments: | Position Description - ISO Fixed term DJ0723 and DJ1563 - 2 x Fixed-Term, Full-Time roles.pdf (PDF, 251KB) Position Description |
| Contact: | Andrea Bowman ourpeople.ess@justice.vic.gov.au |
Position Details
- Utilise your administrative expertise to provide support and advice to the Enforcement and Support Services business unit
- 2 x fixed-term, full-time opportunities (1 x until 8th February 2027 and 1x 5th July 2027) to work with a high-performing and passionate team in the Victorian Public Service
- VPS Grade 3: $79,122 - $96,073 plus superannuation.
About the Business Unit:
Enforcement and Support Services (ESS) sits within Fines and Enforcement Services (FES), a business unit within the Courts, Civil and Criminal Law group of the Department of Justice and Community Safety. ESS is responsible for the collection and enforcement of fines in Victoria and the administration of a range of social justice initiatives such as the Work and Development Permit Scheme (WDP).
The WDP scheme provides vulnerable and disadvantaged people with a non-financial option to address their fine debt.
About the Role:
The Information and Support Services Officer is responsible for managing a portfolio of WDP applications and providing high quality and timely customer service to our customers and partners.
Some of your duties will include:
- Providing accurate and timely advice and liaise with other Fines Victoria units, enforcement agencies, sponsors, organisations, members of the public and other interested parties on infringement and other matters arising within the jurisdiction of Fines Victoria
- Exercising professional judgement regarding the application of Standards of Service and other relevant rules, policies and guidelines to assist in the day-to-day operations of Fines Victoria, including the management of WDP applications and handling enquiries
- Building and maintaining positive relationships with internal and external key stakeholders
To learn more about this role before applying, please read the attached position description.
About You:
As our ideal candidate, you will possess:
- An understanding of the infringement lifecycle, the Infringements Act 2006 and the Fines Reform Act 2014, or experience in the practical application of other legislation or policies is highly desirable
- Demonstrated ability to respond effectively to sensitive and complex client enquiries
- Experience in assessment and/or case management will be well regarded.
- Competent use of Microsoft Office and relevant IT systems and applications
Qualifications/Requirements:
- A relevant tertiary qualification is desirable but not mandatory.
How to Apply:
Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include reference checks, national police checks and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles).
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
