An exciting opportunity exists for a Senior Officer, Strategic Operations, to join the Dispute Resolution Division, fixed term until 19 March 2027.
The Senior Officer, Strategic Operations will provide a high level of support and guidance to the Manager, Strategic Operations, and broader Division leadership team on the daily operational priorities across the Dispute Resolution Division of the Building and Plumbing Commission.
What we are looking for:
- Strong operational support, with and ability to provide practical service delivery advice.
- Experience managing client complaints, identifying trends, and ensuring accurate reporting and compliance.
- Skills in preparing and analysing operational and expenditure reports, with the ability to recommend actions.
- Strong organisational skills to manage divisional assets and maintain accurate records.
- Ability to develop and maintain operational guidelines and process documentation.
- A collaborative approach to supporting projects and divisional initiatives.
For more information, please visit careers.vic.gov.au to view the position description
About the BPC
BPC is Victoria's regulator for building and plumbing.
It supports the growing Victorian community through the developments of harms-based regulation that is proactive and informed by data and intelligence. The BPC regulates for better consumer outcomes and is committed to safety, compliance and buildings that last.
The BPC's aim is to improve the experience for consumers in the building system by overseeing all aspects of building quality control – regulation, insurance and dispute resolution. The BPC aspires to be a leading and trusted regulator, emphasising consumer outcomes, clear communication with practitioners, efficient processes, and a commitment to public interest
The BPC brings key regulatory, dispute resolution, and insurance functions related to the building and plumbing industry together under one roof, streamlining the process for consumers and industry, and enabling the regulator to have oversight of all complaints so they can be handled more effectively and efficiently.
Commitment to Diversity
We celebrate the diversity of our workforce.
The BPC values the benefits all our differences make and takes inclusion seriously. We welcome applications from Aboriginal and Torres Strait Islander people; Women, including into leadership and non-traditional areas; Neurodivergent people, People with Disability; Culturally and Linguistically Diverse/Marginalised people; Sexually and Gender Diverse people and from people at all stages of their careers. In short, we welcome people from all backgrounds and communities.
We are committed to making our recruitment process accessible. If you have any accessibility requirements or need adjustments, please contact us at recruit@bpc.vic.gov.au.
Flexible work arrangements are available we encourage you to discuss any preferences during the recruitment process.
How to Apply
We require you to upload:
- Please include a cover letter detailing why you are interested in the opportunity and highlighting the skills and experience relevant to the responsibilities of this position and the key selection criteria.
Important information
Only electronic applications submitted via careers.vic.gov.au will be accepted.
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