Reception and Customer Service Officer

• Part-Time, Ongoing
• 1 day per week, every Friday in the office, with the possibility of additional days/hours
• VPS Grade 2.2 ($68,045 - $75,175 per annum, pro-rated for part-time), plus superannuation
• Supportive, inclusive and high-performing work culture

Why join us

At the Victorian Electoral Commission (VEC) we are not just about elections, we are about enabling all Victorians to actively participate in their democracy.  The VEC conducts State and local council elections and is responsible for promoting public awareness and understanding of electoral issues in the Victorian community. Our goal is to be change ready and responsive to legislative changes and community expectations in a dynamic and complex operating environment. Our vision is for all Victorians to actively participate in their democracy.

Join our values-driven workplace culture committed to excellence, innovation, and professional growth. Explore opportunities for development and collaboration across VEC branches. Apply now to make a meaningful contribution to the democratic process.

What you will be doing

Reporting directly to Team Leader, Communications and Customer Service, this role will be responsible for:

• Delivering VEC reception services
• Responding to public queries, including enrolment-related enquiries, by phone, email and in person.
• Coordinating mail handling and completing various administrative tasks

What you will bring to the role

• Experience delivering high-quality customer service and customer-centred solutions.
• Ability to manage multiple tasks effectively.
• Strong organisational and communication skills.
• Ability to work flexibly as part of a team
• Commitment to the VEC's core values.

How to apply

All applicants must submit:

• a current CV and
• a separate document with responses to Key Selection Criteria (KSC) 6.1, 6.2 and 6.5  as listed in the position description.
• Applications should be lodged online via the Apply Now button (below). The VEC can only accept applications lodged via Victorian Government Careers website.

Applications close at 11:59pm on 10 December 2024

Other information

We highly encourage Aboriginal and Torres Strait Islander people, people with disabilities and culturally and linguistically diverse people to apply.

We are committed to diversity and inclusion in our workplaces with the people we employ, and at the ballot box with the people we serve. We aim to create a workplace that is inclusive, equitable, and safe for all.

We understand that candidates may need adjustments in the recruitment process and/or workplace. For any questions or request for accommodations, please e-mail PeopleMailbox@vec.vic.gov.au

Successful applicants will be required to satisfy character clearance requirements, including but not limited to national police check and working with children check.

In accordance with Section 17A of the Electoral Act 2002, the VEC may ask applicants to disclose specific political activities that could compromise the perceived independence of the organisation. Learn more about disclosing political activities.

VEC contact details

For further information please contact Bianca Quinto via bianca.quinto@vec.vic.gov.au.