Program Assistant

Fantastic opportunity to apply your exceptional customer service skills in a public-facing role in the Library’s unique venues.
Job Details
Careers Logo
Department: State Library of Victoria
Work Type: Casual/Temporary
Job Function: Customer Service / Call Centre
Classification: VPSG2.1
Work Location: Melbourne - CBD
Reference: VG/VG/9026
Closing Date: 29-Sep-2019
Salary Range: $52,493 - $59,952
Job Duration: Casual
Attachments: Program Assistant PD.pdf (PDF, 112KB)

Program Assistant PD.pdf (PDF, 112KB)
Job Specification

Contact: Rebecca Anthony
03 8664 7534

Position Details

Program Assistant

  • VPS 2.1
  • Casual role
  • Flexibility to work weekend and evening shifts required

About us:

State Library Victoria is the State's premier reference and research library, the hub of state-wide information and communication network, and a gateway to the world's information. The State Library is Australia's busiest public library with a collection of over 4.9 million items and a diverse range of exhibitions and programming, inspiring possibilities for all Victorians.

About the role:

As part of Vision 2020 redevelopment the Library has upgraded its venue spaces to include state of the art audio visual and digital equipment to enhance the event experiences available to clients.

With over 350 (and growing) events held annually in our unique spaces we are seeking to enhance our Audience Experience team with experienced customer-focused Program Assistants. This is a public-facing role, essential to the delivery of Audience Engagement programs. The role also requires set up and pack-down of event infrastructure (stages, tables and chairs, etc), with some heavy lifting required.

State Library Victoria promotes a workplace that actively seeks to welcome and value the unique contributions of all people. We encourage Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, LGBTIQ+ people, and people of all ages and abilities to apply for this role.

How to apply:

Please submit your application via, attaching your resume and a cover letter (maximum 3 pages) summarising how you meet the key selection criteria.

If you have questions about the role, please get in touch with the contact person listed in this Position Description. Our People and Culture team ( can assist with any questions about the application process.

For further information, including employment conditions, please visit the Library's website at

Applications close: Sunday 29th September

From here...