IT Support Analyst, Corporate Services - Victorian Government Solicitor's Officer

The Victorian Government Solicitor's Office (VGSO) embrace diversity amongst our staff and welcome applications from people from all cultural backgrounds, including Aboriginal and/or Torres Strait Islander peoples, as well as people with a disability. If you require a copy of this advertisement or any attached documentation in an accessible format, such as large print, please email

Job Details
Department: Victorian Government Solicitor's Office
Work Type: Ongoing - full time
Job Function: IT and Telecommunications
Classification: VPSG2
Work Location: Melbourne - CBD
Reference: VG/VGSO516
Closing Date: 16-Aug-2022
Salary Range: $55,439 - $71,194
Job Duration: 12 Months
Attachments: Position Description - IT Support Analyst, CS.docx (Word, 89KB)
Job Specification

Contact: Cinderella Hermosilla-Thompson
0400 634 940

Position Details

  • Support IT projects and initiatives
  • Contribute to an innovative and collaborate team environment
  • Collegiate, energetic and professional culture
  • Fixed-term 12 months | Full-time
  • VPS 2 $55,439 - $71,194 plus superannuation per annum

About the VGSO

The Victorian Government Solicitor's Office (VGSO) vision is to be the Victorian Government's trusted legal partner.

The VGSO provides responsive legal services exclusively for the Victorian Government and public sector. Our place within government ensures we are at the centre of legal change, reform and problem-solving. We operate as a service-driven legal professional practice and strive for excellence in this competitive environment. In all aspects of our operations, we aim to role model and live by our values: Responsiveness, Integrity, Insight, Collaboration and Excellence.

About the branch

The Corporate Services branch provides critical strategic and operational support services to ensure the continual success and advancement of the VGSO. Balancing an appreciation of the complexities and nuances of the public sector, along with the requirements of operating in a competitive legal services environment, Corporate Services delivers proactive, effective and efficient services to VGSO's internal and external clients. Functions within Corporate Services include but are not limited to; Finance,

Business Development and Marketing, Information, Communication and Technology (ICT), People and Culture, Strategic and Business Planning, Business Support and Administration.

About the role

We have an exciting opportunity to join our ICT team for 12 months as IT Support Analyst who will contribute to the VGSO strategic plan and provide ongoing help desk support to VGSO staff, IT projects and initiatives.

The position also provides high quality website, intranet and portal administration support to VGSO stakeholders and external clients, and adding value to the VGSO's web assets through researching and recommending new technologies and trends focusing on market changes. Key responsibilities of the IT Support Analyst role include:

  • Provide timely and professional IT helpdesk support to VGSO staff
  • Identify and escalate incidents
  • Be part of the team rotational after hours service
  • Setting up new user accounts
  • Liaise with internal stakeholders regarding web assets and updating as required
  • Assist other IT team members to research and resolve IT problems

Skills and experience

The successful applicant will have demonstrated experience in a similar IT support role. You will be experienced in working with a Content Management System (CMS) and have the ability to use initiative to identify systems and processes requiring improvement.

We are looking for an applicant who has excellent communication skills, is committed to service excellence, is a team player and has strong analytical and conceptual skills with an aptitude to problem solve in a busy and dynamic working environment.

It will be highly regarded if applicants have prior experience in a legal or professional services environment supporting a practice management solution, such as Elite 3E, although not necessary.


In exchange for your hard work, you will receive; competitive remuneration, training and development opportunities and up to 17.5% annual leave loading.

The VGSO embraces flexibility and welcomes a conversation to help you achieve work-life balance.

How to apply

If this sounds like the opportunity for you, apply now!

Applications must include a cover letter and resume. Please note it is not a requirement to respond to the Key Selection Criteria separately but applicants should outline their relevant experience in their cover letter.

To find out more about this role, please view the position description attached. Alternatively, you can contact Cinderella Hermosilla-Thompson, Talent Acquisition Advisor, on 0400 634 940.

Applications close at 11:59pm on Tuesday, 16 August 2022.

Preferred candidates will be subject to pre-employment checks including but not limited to, reference checks, pre-employment misconduct screening and criminal record checks.

The VGSO is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the VGSO's obligations under the Occupational Health and Safety Act 2004 (Vic). Therefore, there is a requirement that all VGSO employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes.

Upon commencement of employment with the VGSO you will need to provide evidence that you are vaccinated against COVID-19. Acceptable evidence includes:

  • COVID-19 digital certificate (available via your myGov account);
  • Your immunisation history statement (available via your myGov account); or
  • A letter from the GP who vaccinated you.

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