The position requires demonstrated experience in complex front-line response/enquiries management in a government or law enforcement context and the ability to communicate effectively and sensitively with a diversity of people including vulnerable members of the community. Expertise with case management systems is highly desirable and experience working in a State or Commonwealth Government jurisdiction would be well regarded.

If this interests you and you are looking for a full time or part time opportunity where you work at least three (3) days per week, please apply.

Job Overview

As part of the Complaints team and reporting to the Manager, Complaints, the Enquiries Officer is a vital front-line, first point of contact and is responsible for receiving and responding to the numerous enquiries received by Integrity Oversight Victoria. The Enquiries Officer triages incoming contacts with Integrity Oversight Victoria and considers any welfare-related or other risks for the organisation. They provide information about our role, refer people to more appropriate agencies when appropriate, seek further information from a person before a matter may be accepted as a complaint and progress enquiries to closure if there is no role for us. The Enquiries Officer ensures the enquiries are registered and kept updated in our case management system and provides administrative and operational support to the broader complaints team including registering incoming complaints in the case management system and managing the Complaints team's mailbox.

The level of flexibility with working arrangements for this position is constrained due to operational requirements which necessitate onsite presence. For more information regarding this position, please see the attached position description.

How to apply

Please click the “Apply now” button on this advertisement. Applications should include a:

• resume

• covering letter outlining your interest in the position and

• succinct response to the Key Selection Criteria of no more than two pages in total.

Closing date for applications is 11.59pm, Thursday, 27 March 2025. 

VPS employees are strongly encouraged to apply for this position via the Jobs and Skills Exchange portal. 

Other relevant information: 

For further information regarding Integrity Oversight Victoria please visit our website at www.integrityoversight.vic.gov.au

For enquiries regarding the position please phone the contact person listed in the position description. 

Integrity Oversight Victoria values the contribution of all employees and fair and equitable treatment of all people is integral to all activities. As such, Integrity Oversight Victoria will make reasonable adjustments for applicants with disabilities.

Employment of successful candidates will be subject to:

• Reference checks, completion of a pre-employment misconduct screening declaration and consent form, and a pre-employment criminal record check.

• Undertaking an oath or affirmation as prescribed in Section 30 of the Integrity Oversight Victoria Act 2011.

• A Negative Vetting 1 security clearance is mandatory and will be required to be obtained once engaged and maintained for the duration of employment with Integrity Oversight Victoria.

Integrity Oversight Victoria is committed to maintaining the privacy of personal information. Personal information received during the recruitment process will be managed in accordance with the Privacy and Data Protection Act 2014. Integrity Oversight Victoria recruitment processes include considering and responding to your job application. In some circumstances, in order to assess your suitability for the role, we may seek to contact one or more referees who are not specified in your application. Any proposal to contact an unspecified referee will be discussed with you first and your consent will be sought before doing so. A failure by you to provide consent to contact unspecified referees may, in some circumstances, result in your application not being considered further. You may request access to your personal information by contacting Integrity Oversight Victoria.