Senior Complaints Officer

The Senior Complaints Officer performs a key role in the Complaints team by managing a caseload of the VI’s higher complexity complaints and public interest disclosures.
  • Strengthening Victoria’s integrity system;
  • Being part of the checks and balances that positively influence the conduct of integrity bodies;
  • Supporting the system to hold the public sector to account, and you:
    • have a passion for integrity and oversight and want to make a positive difference
    • are a complaint handling professional with experience working with complex matters
    • enjoy being part of a small, expert organisation that strives for the highest standards.
Job Details
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Department: Victorian Inspectorate
Work Type: Ongoing - full time
Job Function: Regulatory, Governance and Compliance
Classification: VPSG5
Work Location: Melbourne - CBD
Reference: VG/VI0050
Closing Date: 04-Dec-2023
Salary Range: $106,534 - $128,897
Job Duration: N/A
Attachments: PD - VI0050 - VPS 5 Senior Complaints Officer.docx (Word, 229KB)

Contact: Anna Mitchell, 03 8614 3206

Position Details

The position requires demonstrated experience in handling complaints in an integrity or oversight context, or experience in a complaints, compliance, alternate dispute resolution or investigations role. A tertiary qualification in a relevant discipline such as criminal justice, law, public sector administration, alternate dispute resolution or investigations is desirable (but not mandatory). A working knowledge (or capacity to develop an understanding) of Victoria's public interest disclosure scheme will also be highly regarded. 

Job Overview 

Reporting to the Manager, Complaints, the Senior Complaints Officer performs a key role in the Complaints team by managing a caseload of the VI's higher complexity complaints and public interest disclosures in accordance with the VI's Service Charter, complaint handling framework and relevant statutory framework. These higher complexity cases involve assessing a diversity of issues that can require research and specialist knowledge, such as allegations concerning the exercise of coercive powers and private examinations, the conduct of investigations at other integrity agencies and consideration of whether conduct could constitute improper conduct in nuanced circumstances

How to apply 

Please click the “Apply now” button on this advertisement. Applications should include a: 

  1. resume 

  1. covering letter outlining your interest in the position and  

  1. succinct response to the Key Selection Criteria of no more than two pages in total. 

Closing date for applications is 11.59pm, Monday, 4 December 2023. 

VPS employees are strongly encouraged to apply for this position via the Jobs and Skills Exchange portal.

Other relevant information: 

For further information regarding the VI please visit our website at For enquiries regarding the position please phone the contact person listed in the position description.

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