Visitor Services Officer - Front of House, Retail & Ticketing

Join ACMI for the magic of Aardman, our upcoming Melbourne Winter Masterpiece Exhibition.
Job Details
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Department: Australian Centre for the Moving Image
Work Type: Other
Job Function: Arts and Sports
Classification: ACMIG2.1
Work Location: Melbourne - CBD
Reference: VG/VSO3
Closing Date: 30-Apr-2017
Salary Range: $48,489 - $55,377
Job Duration: June - October
Attachments: VSO Aardman FOH PD April 2017 Final.pdf (PDF, 61KB)
Job Specification

VSO Aardman Ticketing PD April 2017 - Final.pdf (PDF, 60KB)
Job Specification

VSO Aardman Retail PD April 2017 - Final.pdf (PDF, 63KB)
Job Specification

Contact: Britt Romstad

Position Details

Opening June 29, 2017, the Australian Centre for the Moving Image (ACMI) will present Wallace & Gromit and friends: The magic of Aardman as part of Melbourne Winter Masterpieces. The exhibition boasts more than 350 objects including: original artworks; over 50 set pieces such as Wallace’s Cracking Contraptions and Gromit’s famous vegetable garden; Shaun the Sheep sets; the flying machine from Chicken Run; and the spectacular 5-metre tall ship from The Pirates! Band of Misfits. Exclusive to ACMI will be additional artworks from the studio’s forthcoming feature film Early Man due for release in 2018.

You have an exciting opportunity to be a part of this exhibition. We are looking for talented customer service professionals who are:

  • Positive, proactive and energetic
  • Confident in dealing with a diverse range of visitors
  • Comfortable presenting to groups
  • Experienced in delivering customer service within a gallery/museum context
  • Calm and effective in an environment of high visitor volumes
  • Blessed with exceptional interpersonal skills and
  • Passionate about film, digital media and the arts

We have a variety of Visitor Services Officer roles available on a part time or casual basis, specialising in Front of House, Retail or Ticketing for the duration of the exhibition.

As a Visitor Services Officer you will be responsible for providing an exceptional experience for visitors to ACMI, offering guidance and insight into this exhibition as well as ACMI’s other related programs and events. All the successful candidates for these roles will be joining an organisation where great value is placed on working collegiately and where there is a strong motivation to deliver a memorable experience for our visitors. Our people are immensely proud of ACMI and its values.

The Visitor Services team works on a rotating fortnightly roster. We are looking for flexible team members who are able to work weekdays, weekends and evenings. Please indicate your availability in our online application form - preference will be given to those with the greatest availability.

To apply for this opportunity, click 'Apply Now' (below) and follow the online application process. Applications should provide a 500 word response outlining their relevant experience together with a brief resume.  Please refer to the position descriptions for more information regarding each role.

For further information on this role, please refer to the position description listed on the employment section of our website

The closing date for applications is Sunday, 30 April 2017

Please note, you will be required to participate in group interviews, which will be conducted 16, 17 & 18 May 2017.

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