Digital Content Officer, VCAT

The Victorian Civil and Administrative Tribunal (VCAT) is committed to providing a modern, responsive and efficient tribunal service that meets the needs of Victorians. We work with a variety of inquiries, matters and disputes under the headings of Human Rights, Residential Tenancies, Civil, and Administrative areas. Read more at Court Services Victoria (CSV) is the employer of staff at VCAT, all Victorian courts, Judicial College of Victoria (excluding judicial officers) and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits. CSV strongly encourages applications from people of any gender, age, religion, ethnicity, language, sexual orientation, gender identity, with a disability, and varied cultural backgrounds, including people of Aboriginal & Torres Strait Islander heritage.
Job Details
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Department: Court Services Victoria
Work Type: Ongoing - full time
Job Function: IT and Telecommunications
Classification: VPSG3
Work Location: Melbourne - CBD
Reference: VG/VT1824
Closing Date: 28-Aug-2017
Salary Range: $64,583 - $78,418
Job Duration: N/A
Attachments: Position Description - VT1824 VPS 3 - Digital Content Officer - August 2017.doc (Word, 80KB)

Candidate Application Form - VT1824 - Digital Content Officer.doc (Word, 81KB)

Contact: Alvin Bautista
(03) 9628 9738

Position Details

Play a key role in enhancing our online channels

The Victorian Civil and Administrative Tribunal (VCAT) is on an exciting digital journey, which will see us transform and enhance our online platforms to create a seamless end-to-end user experience.  We are currently looking for a talented and driven digital content specialist who will focus on improving user experience through website design and content.

VCAT's website attracts over one million visits each year and is our key digital platform for communicating about VCAT.

The Digital Content Officer will assist VCAT with its digital-first approach and help ensure our online content is easy-to-understand to encourage self-service.

This role has responsibilities spanning a wide range of online communications functions in a fast-paced environment:

  • Supporting the delivery of a customer-centric website and intranet that meets the needs and expectations of their audiences and VCAT.
  • Developing user friendly, audience appropriate content in a range of formats and across VCAT's communications channels, including e-newsletters.
  • Liaising with key stakeholders to ensure that online content is accurate, relevant, task-oriented and complies with good web practice.
  • Monitoring, identifying and assisting to resolve website issues.
  • Assisting in website reporting.

To be successful in the role, you will have:

  • solid experience using Drupal
  • excellent web writing skills
  • solid experience in HTML and CSS
  • ability to produce digital content that adheres to web writing principles and accessibility guidelines
  • in-depth knowledge of Google Analytics, MailChimp, SEO, and the Adobe and Microsoft suites.

In return, you will be provided with work-life balance and a fun and friendly work environment.

Please contact Alvin Bautista on 03 9628 9738 for further information.

To submit your application or download the position description, visit

Applications close Monday 28 August 2017.

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