Regional Administrative Officer, Victorian Civil and Administrative Tribunal (VCAT)

• VPS3 - ongoing

• Front line service delivery
Job Details
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Department: Court Services Victoria
Work Type: Ongoing - full time
Job Function: Customer Service / Call Centre
Classification: VPSG3
Work Location: Loddon Mallee Region - Negotiable
Reference: VG/VT2122A
Closing Date: 27-Sep-2022
Salary Range: $72,751 - $88,336
Job Duration: N/A
Attachments: VT2122 VCAT PD Regional Administrative Officer - Loddon Mallee VPS3.pdf (PDF, 173KB)

Contact: Danielle Del Pozzo or Jodie Preston

Position Details

Currently the busiest Tribunal in Australia, VCAT serves the community by resolving civil and administrative disputes and making decisions in human rights and guardianship cases. VCAT services a diverse range of Victorian disputes, from residential tenancy matters to complex building and property and human rights cases. These matters have a deep reach into the Victorian community and a direct impact on the economy, in particular, in planning, property, health and small business.

About the opportunity:

The Regional Administrative Officer (RAO)- Loddon Malleeis a multi-functional role that sits within our Community Access Services Team. The RAO is responsible for delivering front line services and for providing high quality administrative support through end-to-end processing of applications.

Reporting to the Manager, Regional Services, you will provide onsite support to VCAT users and Members in preparation for and during hearings.

The role will be primarily located onsite at the new Bendigo Law Courts but may be required to work from other regional venues within the Loddon Mallee region as needed. You may also, on occasion, be required to attend the VCAT venue in Melbourne CBD (i.e. for training purposes).

The successful candidate will undergo an induction program and related training and may be required to undertake first aid officer training as part of their role.

About you:

To be successful in the role, you will need to be a highly flexible and organised team player. You will have well-developed interpersonal skills, with the ability to engage with both internal and external stakeholders. You will also be passionate about customer service and contributing your broad experience to help VCAT identify improvements to our processes and procedures and to help shape our future.


For further information about the role, please view the attached position description.

If you have any questions please contact:

Danielle Del Pozzo, (Mon, Tues) -

Jodie Preston, (Wed, Thurs, Fri) -

How to apply

To apply, please click the ‘Apply Now' button, ensuring you include the following documents in your application:

  • resume 
  • a short covering letter outlining the qualities, experience and capabilities you can bring to the Regional Administrative Officer role.

For further information on the position, please see the attached position description. 

Other Information:

Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits.

Employees of Court Services Victoria are required to comply with any applicable government pandemic order, as well as any policy implemented by Court Services Victoria, in relation to mandatory vaccinations against COVID-19.  It is a condition of any offer of employment that applicants for vacant roles with Court Services Victoria agree to comply with any applicable pandemic order or policy regarding mandatory vaccinations.

CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.

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