Manager - Regional Services, Victorian Civil and Administrative Tribunal (VCAT)

• 12 month Fixed Term Contract – Job Share (0.6 FTE - 3 days per week)
Job Details
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Department: Court Services Victoria
Work Type: Fixed term - part time
Job Function: Customer Service / Call Centre
Classification: VPSG4
Work Location: Melbourne - CBD
Reference: VG/VT2343F
Closing Date: 29-Jan-2023
Salary Range: $90,067 - $102,192
Job Duration: 01/02/23 - 30/01/24
Attachments: VT2343 -VCAT Position Description VPS4 Manager Regional Services 100123.pdf (PDF, 167KB)

VT2343 - Regional Services Manager Application Form Jan 2023.docx (Word, 55KB)

Contact: Beverley Beadling

Position Details

About the role

An exciting job share opportunity has arisen for a manager within VCAT's Regional Services Team. Working 3 days a week, you will lead a dynamic team who work from multiple metropolitan and regional venues across Victoria.

Reporting to the Manager, Community Access Services, you will support and develop VCAT's Regional Services Team in the provision of accessible services to the Victorian community. You will ensure that VCAT's venues are resourced to conduct in-person and remote hearings, as well as providing assistance to members of the public who attend our venues. This is a demanding and challenging role in a unique service delivery environment.

You will be joining VCAT at an exciting time as we work through our service transformation project delivering enhanced digital service and building an empowered and capable workforce who are receptive and ready for change.

Duties include:

  • Manage a team of staff working at VCAT venues across metropolitan and regional Victoria
  • Manage resource requirements and allocate staff across all venues as required
  • Handle escalations and resolve issues to support the delivery of VCAT community service functions
  • Travel to VCAT venues to provide support to your team and VCAT users
  • Work closely with a wide stakeholder group across VCAT and Court Services Victoria
  • Develop and implement improvement initiatives to enhance the provision of VCAT services

About you

Our ideal candidate will possess the following:

  • Experience in managing people across multiple locations, providing face-to-face and remote support to your team
  • Demonstrated experience in a dynamic service delivery environment
  • An ability to ‘think on your feet' and quickly resolve any issues that may arise
  • Previous experience in developing activities to deliver process/service improvements
  • Demonstrated experience in successfully working with and influencing senior staff and stakeholders 

How to apply

To apply, please click the ‘Apply Now' button, ensuring you include the following documents in your application:

  • resume 
  • a short covering letter
  • completed application form (see file attachment)

APPLICATIONS CLOSE Sunday 29 January 2023

VCAT Contact:

Beverley Beadling – Manager, Community Access Services

Other Information:

Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits.

Employees of Court Services Victoria are required to comply with any applicable government pandemic order, as well as any policy implemented by Court Services Victoria, in relation to mandatory vaccinations against COVID-19.  It is a condition of any offer of employment that applicants for vacant roles with Court Services Victoria agree to comply with any applicable pandemic order or policy regarding mandatory vaccinations.

CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.

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