Manager Metropolitan and Regional Services

The Court Services Victoria Act 2014 established Court Services Victoria (CSV) as a statutory public sector body, comprising of all Victorian courts, the Victorian Civil and Administrative Tribunal (VCAT) and the Judicial College of Victoria.

This role is available at VCAT, which contains 4 Divisions to offer a streamlined service in dealing with a range of disputes. It aims to be accessible to the community and deliver a fair and efficient dispute resolution service. It offers a wide range of career options, both legal and non-legal, and provides an attractive employee benefits program. For more information, please visit the VCAT website at

CSV embraces diversity amongst our staff and we welcome applications from people from all cultural backgrounds, including Aboriginal and/or Torres Strait Islander people, as well as people with a disability.
Job Details
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Department: Court Services Victoria
Work Type: Fixed term - full time
Job Function: Customer Service / Call Centre
Classification: VPSG4
Work Location: Melbourne - CBD
Reference: VG/VT2343B
Closing Date: 27-Mar-2017
Salary Range: $78,773 - $89,375
Job Duration: until 20/5/2018
Attachments: VT2343 Position Description.doc (Word, 64KB)

VT2343 - Application Form.doc (Word, 134KB)

Contact: Chris Stergiou
(03) 9628 9745

Position Details

The role of the Manager Metropolitan and Regional Services is to lead, manage and develop the performance of VCAT’s Regional Administrative Officers under the guidance of the Manager Operations to achieve VCAT’s strategic objectives and support VCAT Operations. 

The team of Regional Administrative Officers operate remotely from 55 King Street, at external hearing venues across Victoria. It is crucial that the role manages and supports regional staff and resource requirements including travelling to external venues on a regular and frequent basis in addition to recommending the procurement and allocation of resources according to operational requirements and customer needs. 

Building and maintaining positive, strong and productive external and internal relationships is crucial to the success of the role. The role must build and foster collaborative working relationships with VCAT managers to ensure support is provided by the Regional team to VCAT Operations at 55 King Street and William Cooper Justice Centre, as directed.    

Leading a large and diverse team, the role also has responsibility for actively identifying, developing and implementing continuous improvement initiatives in consultation with the Manager Operations and the VCAT Senior Management team. The ability to manage and drive projects and initiatives including the VCAT Regional Action Plan and the VCAT Customer Service Improvement Project (CSIP) recommendations is key. 

How to Apply:

Applicants are encouraged to apply online, outlining professional skills, knowledge and personal qualities.  Applications should include:

1) resume

2) a short covering letter and

3) completed application form (see file attachment).

You are only required to address the Key Selection Criteria listed in the Application Form. Individual responses to “key selection criteria” listed on the Position Description are not required. Attachments can be uploaded in either Microsoft Word or PDF format.

Applicants should view the full position description attached to this advertisement before applying. 

For all enquiries regarding this position, please contact  Chris Stergiou on (03) 9628 9745.

Applications close Monday 27 March 2017

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