Manager Metropolitan and Regional Services
This role is available at VCAT, which contains 4 Divisions to offer a streamlined service in dealing with a range of disputes. It aims to be accessible to the community and deliver a fair and efficient dispute resolution service. It offers a wide range of career options, both legal and non-legal, and provides an attractive employee benefits program. For more information, please visit the VCAT website at www.vcat.vic.gov.au.
CSV embraces diversity amongst our staff and we welcome applications from people from all cultural backgrounds, including Aboriginal and/or Torres Strait Islander people, as well as people with a disability.
|Department:||Court Services Victoria|
|Work Type:||Fixed term - full time|
|Job Function:||Customer Service / Call Centre|
|Work Location:||Melbourne - CBD|
|Salary Range:||$78,773 - $89,375|
|Job Duration:||until 20/5/2018|
|Attachments:||VT2343 Position Description.doc (Word, 64KB)|
VT2343 - Application Form.doc (Word, 134KB)
(03) 9628 9745
The role of the Manager Metropolitan and Regional Services is to lead, manage and develop the performance of VCAT’s Regional Administrative Officers under the guidance of the Manager Operations to achieve VCAT’s strategic objectives and support VCAT Operations.
The team of Regional Administrative Officers operate remotely from 55 King Street, at external hearing venues across Victoria. It is crucial that the role manages and supports regional staff and resource requirements including travelling to external venues on a regular and frequent basis in addition to recommending the procurement and allocation of resources according to operational requirements and customer needs.
Building and maintaining positive, strong and productive external and internal relationships is crucial to the success of the role. The role must build and foster collaborative working relationships with VCAT managers to ensure support is provided by the Regional team to VCAT Operations at 55 King Street and William Cooper Justice Centre, as directed.
Leading a large and diverse team, the role also has responsibility for actively identifying, developing and implementing continuous improvement initiatives in consultation with the Manager Operations and the VCAT Senior Management team. The ability to manage and drive projects and initiatives including the VCAT Regional Action Plan and the VCAT Customer Service Improvement Project (CSIP) recommendations is key.
How to Apply:
Applicants are encouraged to apply online, outlining professional skills, knowledge and personal qualities. Applications should include:
2) a short covering letter and
3) completed application form (see file attachment).
You are only required to address the Key Selection Criteria listed in the Application Form. Individual responses to “key selection criteria” listed on the Position Description are not required. Attachments can be uploaded in either Microsoft Word or PDF format.
Applicants should view the full position description attached to this advertisement before applying.
For all enquiries regarding this position, please contact Chris Stergiou on (03) 9628 9745.
Applications close Monday 27 March 2017