Information Officer

Searching for real purpose and authentic people? Harness your client service skills and help us resolve workers’ compensation disputes.
Job Details
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Department: Workplace Injury Commission
Work Type: Ongoing - full time
Job Function: Administration / Secretarial
Classification: Band 5
Work Location: Melbourne - CBD
Reference: VG/WIC/1795044
Closing Date: 30-May-2024
Salary Range: $86,823 - $93,189
Job Duration: N/A
Attachments: Information Officer - WIC Position Description - 202405.pdf (PDF, 385KB)
Job Specification

Contact: Nafiza Edds - Talent Partner

Position Details

Workplace Injury Commission (WIC)


$86,823 per annum (plus super) + excellent mentoring and support


  • Enjoy rewarding work, a respectful culture, and the support you need to thrive
  • Competitive remuneration, flexibility including hybrid WFH option, and incredible benefits
  • Play a key role supporting WIC as we help injured Victorians find a way forward
  • Join a recognised WORK180 Endorsed Employer for All Women 



The impact you'll have:

At the Workplace Injury Commission, we've helped thousands of injured workers and employers to resolve their disputes and move forward with their lives. We're a robust Victorian Government statutory authority that's making an impact.

Due to recent movement within the team, we are looking for an Information Officer to join us. In this role, you'll be part of a collaborative team that play a key role within the organisation, delivering and maintaining consistent and high-quality support to Conciliation Officers (CO's). You will gather, analyse and document relevant information from all parties in accordance with case management requirements, and undertake follow-up enquiries on behalf of CO's.

Utilising your highly developed communication and interpersonal skills you will provide prompt, high-quality service to all parties when providing information on relevant conciliation procedures.


Who we're looking for:

To succeed in this role, you will have:

  • Demonstrated experience and ability to monitor and contribute to multi-discipline information management initiatives and service delivery outcomes operating in a cooperative, flexible, responsive and professional manner
  • An ability to interpret, communicate and provide advice on policy and procedure, identify trends and anomalies, and resolve stakeholder issues
  • Highly developed communication/interpersonal skills with excellent customer service skills and a demonstrated record of strong commitment and achievement in meeting stakeholder needs
  • Extensive client service experience
  • Highly established time management and organisational skills, including the ability to set priorities and complete concurrent tasks to meet timelines with volume workload


For further information, please refer to our position description which is accessible on our careers page.


Resolution matters. And so do you.

We're a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including:

  • Competitive remuneration, plus generous allowances and reimbursements for study, wellbeing and home-office working.
  • More leave when you need it most - flexible leave arrangements tailored to you.
  • Access to our 24/7 holistic mental health and wellbeing program for you and your family.
  • A progressive and supportive work environment with experienced leaders who are invested in you.


Here are some of the things we hope you'll love about working with us:


  • Help Victorians find a way forward

As an Information Officer, you'll play a vital role in supporting WIC to help injured workers and employers overcome some of the most challenging times of their lives.

  • Find support and relationships that count

Respect is a key value here. We trust and empower you to be your best self, at work and home.

  • Respect today, shape tomorrow

Bring your diverse thinking and help make us even better.

  • Be rewarded for your contribution

We offer you real professional development opportunities plus a wide range of rewards and benefits to help you thrive.


Visit our careers site [link] to find out more and read the stories of our incredible people [link to Meet Our People page].


Want to help us shape a brighter future? Join us.

Take your career to the next level with the Workplace Injury Commission. To apply, please submit your resume and cover letter via the link by midnight, Thursday 30th May 2024.

Please note: Applications will be reviewed throughout the application period, and interviews may commence before the application period expires.


WIC is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact us via email

Only people with the right to work in Australia may apply for this position. You will be required to undergo a National Police Check as part of the recruitment process. Successful candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption prior to commencing employment.

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