Team Leader Relocations

THE ROLE

The Team Leader, Relocations leads a team to support households relocate from their home while social housing redevelopments are completed. The relocation team apply a renter-centric approach to engage with households to understand their household needs, to find a suitable home and support their move.

The Team Leader, Relocations role leads a team of relocations officers that connect directly with renters to support their relocation, from first engagement to being moved into the new home. The Team Leader, Relocations will work collaboratively with internal and external stakeholders under the direction of the Manager, Relocation Operations. The position requires an excellent understanding of Victoria's social housing system.

Are you:

• Client focussed with demonstrated experience in maintaining partnerships within a complex environment with competing priorities?
• An experienced people manager, relationship manager and team player that works well with others to achieve team goals and deliver on projects?
• Experienced in Victoria's social housing system with a sound understanding of the Residential Tenancies Act 1997, public housing policies and procedures relating to offers and tenancy management?
• We encourage you if you represent the communities who live in the public Housing Towers to apply

ACCOUNTABILITIES INCLUDE

• Lead various relocation projects across the Big Housing Build and other capital works projects within agreed timeframes and budgets.
• Coach, mentor, and guide relocation staff members to improve their service delivery competencies and maximise their contribution to achieve service outcomes. 
• Contact renters to discuss their relocation, their household requirements and manage renter expectations.

Please open the position description to read more.

COVID-19 VACCINATION
The department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current ATAGI (Australian Technical Advisory Group on Immunisation) advice, given their individual circumstances. As of June 2023, DFFH does not require evidence of COVID-19 vaccination status.

HOW TO APPLY

All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) <https://jse.vic.gov.au/user/login?destination=/new-home-page> portal.

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.