Relocations Officer (6 roles available)

THE ROLE

The Relocation Officer will play a key to support households relocate from their home while social housing redevelopments are completed. The relocation team apply a renter-centric approach to engage with households to understand their household needs, to find a suitable home and support their move.

The Relocation Officer will work directly with renters to coordinate their move into alternate housing. Under the direction of the Team Leader, Relocations, the Relocation Officer will work collaboratively with internal and external stakeholders to ensure a well-planned and communicated approach to household relocations.

Are you:

• Client focussed with demonstrated experience in quickly building rapport with people from diverse communities?
• A team player with good communication skills and a proven ability to maintain collaborative relationships?
• Familiar with the Residential Tenancies Act 1997, Victoria's social housing system and the Victorian Charter of Human Rights?
• We encourage you if you represent the communities who live in the public Housing Towers to apply

ACCOUNTABILITIES INCLUDE

• Communicate effectively and positively to deliver a high-quality service to renters.
• Actively investigate and support the resolution of complex renter matters as they arise.
• Maintain positive relationships with internal and external stakeholders, applying a partnership approach that is welcoming and professional.

Please open the position description to read more.

COVID-19 VACCINATION
The department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current ATAGI (Australian Technical Advisory Group on Immunisation) advice, given their individual circumstances. As of June 2023, DFFH does not require evidence of COVID-19 vaccination status.

HOW TO APPLY

All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) <https://jse.vic.gov.au/user/login?destination=/new-home-page> portal.

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.