Senior IT Support Analyst

About this role

Senior IT Support Analyst

Australia's largest public museum organisation is seeking a Senior IT Support Analyst at Museums Victoria.

ABOUT MUSEUMS VICTORIA:

Ever dreamed of working in a place where dinosaurs roam, stars explode, and the world's most intriguing stories come to life? Welcome to Museums Victoria (MV), where every day is a new chapter in the book of discovery. As one of the southern hemisphere's largest and most iconic museum organisations, we're not just about exhibits; we're about experiences that inspire, challenge, and amaze. From the awe-inspiring Melbourne Museum, culturally significant Immigration Museum, mind-blowing Scienceworks, and the historic Royal Exhibition Building, we're a team that turns curiosity into reality.

And guess what? We're on the lookout for a Senior IT Support Analyst. If you've got the drive, the creativity, and the passion to make MV's stories echo across the globe, keep reading. This could be your next big adventure!

ABOUT THE POSITION:

The position of Senior IT Support Analyst is to contribute to the maintenance of a stable and reliable ICT infrastructure for Museums Victoria staff and provide high-quality support.

Some of the key duties include: 

• Provide professional and customer-focused technical services, administration, monitoring, maintenance, support, advice and knowledge for provisioning of one or more technologies.
• Undertake technical investigations to resolve complex and specialised technical issues, using sound judgement to escalate as needed.
• Resolve, collaborate on, and escalate issues as appropriate to ICT Service Delivery Manager or relevant ICT leadership and provide appropriate and timely information and updates to stakeholders regarding progress.
• Apply new concepts and ideas to achieve innovative, efficient, and effective delivery of technical Services.
• Participate in continuous improvement activities, including development of technical and process documents.

The successful applicant will have:

• Analytical aptitude for understanding business-critical issues and escalation processes.
• Strong general knowledge and troubleshooting of Microsoft stack of applications, Active Directory, Windows 10, Office 365, Endpoint Manager, Apple products, printers and peripherals.
• Demonstrated experience in operating within an IT support team environment and in meeting deadlines.
• Ability to communicate with colleagues and clients in a clear and concise manner, both verbally and in writing.
• Ability to effectively communicate technical information to both technical and non-technical personnel.

OTHER INFORMATION

This is a Full Time, ongoing role. The salary on offer is $74,580 (base of grade) + 11.5% superannuation.

HOW TO APPLY?

To view the position description, visit Careers - Museums Victoria. From our Current Vacancies page, select “All Jobs” and click on the link for this job's listing. 

To apply, please click “Apply for this Job” at the bottom of the job listing page. 

For more information about this position, please contact Peter Vella at pvella@museum.vic.gov.au

Please submit the three following  documents with your application: 

• Your Cover Letter
• Your Resume
• A written response addressing the Key Selection Criteria as outlined in our Role Statement (Please refer to attached document)

APPLICATIONS CLOSE: 26 November 2024 (11:59pm)