Intake Officer

About this role

• 6x full time 12 month fixed term positions
• Salary range: $62,123 - $76,425 (pro rata) plus super plus salary packaging
• Up to $15,900 in salary packaging and hybrid WFH & office model

About the role
Legal Help has an exciting new opportunity to join our growing Client Intake and Information team as an Intake Officer. We are seeking highly motivated individuals to help us providing responsive, high-quality assistance to our clients.

The role provides a welcoming entry point to Legal Help via phone, webchat or in person. Using your client service skills, you will considerately diagnose legal issues and provide information on a wide range of legal matters. You may refer clients to an Intake Specialist or qualified lawyer for more detailed legal information or advice, or to other nonlegal services depending on their situation. You will also contribute to continuously improving our ways of working as our service model evolves.

Our team strongly values diversity. Whether you are currently undertaking legal studies, have worked in complex helplines or in client services, this is a great opportunity to be part of a unique team that provides vital support to the Victorian community.

Aboriginal and Torres Strait Islander people are encouraged to apply for this role.

This role is based at our Melbourne CBD office on Wurundjeri Country.

About you
As our ideal candidate, you will:

• Have strong interpersonal skills and an ability to build rapport
• Communicate effectively with clients to sensitively identify legal matters, assess their needs and provide a positive experience
• Thrive working in a team, collaborating to deal with challenges and solve problems
• Have, or be able to quickly build knowledge of legal, community and welfare organisations and understand best referral practice
• Be able to work autonomously under limited supervision and balance competing priorities

It will also be highly regarded if you have:

• Prior experience in high-volume service delivery
• Prior experience working in a legal setting
• Are proficient in a language other than English
• Volunteered/worked at a community legal centre

Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

About Victoria Legal Aid
We provide legal representation to those who need it most. With over 1000 staff employed in 15 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

Employee benefits

• Focus on work-life balance including flexible working arrangements
• Hybrid work from home & office model
• Training and professional development opportunities
• Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
• Access to discounted Private Health Insurance

How to apply
To be considered for this role, please submit your current resume and a short cover letter outlining:

1. What attracts you to this role and what you enjoy most about helping people
2. How you have used your interpersonal skills to build rapport with a client to assess and solve their problem
3. Sound verbal and written communication with ability to clearly articulate information and confirm understanding

If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team.

For further information, please review the attached position description or contact Josephine LaSpina on (03) 9269 0205.

No agency applications will be accepted.

Applications close by 11.59pm on Thursday 28 November 2024.

Other relevant information
It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.

VLA is committed to putting the safety and wellbeing of children first.