Senior Program Manager

About this role

About the Company 

Service Victoria delivers modern government services. It is our job to make things easy for the Victorian community to do things such as apply for Working with Children Checks and access a Digital Drivers Licence. The Service Victoria app has been downloaded more than 7 million times.   

We employ a range of people who are problem-solvers and change-makers to design, build and support services that help Victorians every day.  

The Service Victoria culture is dynamic and fast-paced – we're not what you'd expect from a government department. We work flexibly and remotely, using our workspaces in Footscray for onsite collaboration. We have a mature digital services platform of contemporary cloud-based infrastructure, technical architecture and scalable and reusable common capabilities, with real-time integration into agency legacy systems.  

Service Victoria is an Administrative Office attached to the Department of Government Services (DGS). DGS was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. 

About the role  

The Senior Program Manager will also be accountable for risk management, performance monitoring, and continuous improvement initiatives.
Responsibilities include program planning and strategy, stakeholder management, leading and motivating the delivery team, managing budgets and resources, risk management, program execution and delivery, change management, performance monitoring and reporting, compliance and governance, continuous improvement and client and vendor management.

The position reports to the Head of Delivery and is a 24 month contract.

Key accountabilities
1. Apply advanced specialist skills to lead and undertake the delivery of Service Victoria's workplan and business cases to improve access to government services. 
 2. Lead the development of complex business cases, progress them through delivery, intervene when necessary to review the current state and direct adjustments to plans and executions. 
 3. Exercise independent judgement to develop and deliver contemporary governance, control mechanisms and exception processes for programs and projects to ensure delivery to budget, scope and schedule.
 4. Provide guidance on the development of program and project related policies, processes and methodologies required to operate an effective Program Development function that supports Service Victoria's business outcomes, including definition and ensuring adherence to quality management standards and processes. 
5. Manage the ongoing development of high-performing program development capability within the delivery function.  Work collaboratively on the strategic planning processes by maintaining expert awareness of Service Victoria's strategic commitments and goals.

Key selection criteria
1.Apply advanced specialist skills to effectively set organisational strategy governing the direction and conduct of program management, including application of appropriate methodologies.
2. Apply advanced specialist skills to effectively align the program objectives with business objectives and authorise the selection and planning of all related projects and activities. 
3. Provide specialist and highly influential advice on the development and/ or delivery of programs to senior internal and external stakeholders. 
4. Apply advanced problem-solving skills to effectively mitigate risks of significant program/project/service delivery to achieve successful business outcomes. 
5. Influences and generates the rationale for IT enabled change across Service Victoria and provides significant specialist advice and input into change planning and implementation. 
6. Encourage collaborative practices with a diverse range of people for mutually agreeable business outcomes.

Experience and qualifications
1.    Bachelor's degree or higher in Information Management, Technology, Business/Commerce or relevant discipline.
2.    Extensive relevant work experience in planning and delivering complex IT programs.

Benefits 

You will have the exciting and rare opportunity get involved in building a modern and innovative government department, that will transform government services. You will be working with a growing team of enthusiastic professionals with highly skilled leaders in an environment that will support your growth and development. You'll also be able to build connections across the Victorian Public Sector. 

Other benefits include: 

• flexibility to combine working from home with time spent in the office 
• access to an Employee Assistance Program  
• diverse and inclusive workplace 
• myki commuter club benefit 
• early access to VPS job opportunities  
• annual 3% salary increase 
• yearly VPS mobility payment  

How to apply?  

This position is only open to applicants with relevant rights to work in Australia. 

Apply before the advertised closing date, all applications should include: 

- resume 

- over letter which addresses the key selection criteria (within two pages)