Case Officer, Victorian Civil and Administrative Tribunal (VCAT)

About us

The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

The Human Rights Division hears cases under the Guardianship and Administration Act 2019, Medical Treatment Planning and Decisions Act 2016, Powers of Attorney Act 2014, Equal Opportunity Act 2010, Health Records Act 2001, Privacy and Data Protection Act 2014, Disability Act 2006, Mental Health Act 2014 and other relevant legislation. The successful applicant will be required to work onsite in Melbourne CBD and have an opportunity to make a genuine contribution by delivering effective and efficient guardianship and human rights services to the community of Victoria.

About the role

The successful applicant will be responsible for the coordination and end to end case management of applications made to the Human Rights Division under the Human Rights and Guardianship Lists.

This will incorporate administrative and business functions with a strong customer focus designed to promote awareness and understanding of VCAT processes and legislative requirements. Case Officers individually manage a caseload of around 80-150 cases at a given time. All cases vary in risk and complexity, and are at various stages of the VCAT process.

What we can offer you

This is an exciting time to be part of VCAT!

We support our people to do their best work by offering continuous professional development opportunities, flexibility to maintain a great work-life balance and opportunities to make a real difference in how we deliver services to the Victorian Community.

About you

The successful applicant will be responsible for the coordination and end to end case management of applications made to the Human Rights Division under the Human Rights and Guardianship Lists. This will incorporate administrative and business functions with a strong customer focus designed to promote awareness and understanding of VCAT processes and legislative requirements.

Case Officers individually manage a caseload of around 80-150 cases at a given time. All cases vary in risk and complexity, and are at various stages of the VCAT process.

How to apply

Click the ‘Apply Now' button, ensuring you include the following in your application:

• resume 
• a short cover letter

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to get in touch by calling (03) 9032 0500 to speak with a People Services Advisor.