Administrative Services Manager

About this role

• Full time maximum term position up to 12 months (part-time applications considered)
• Salary range: $87,664 - $98,901 (pro rata) plus super plus salary packaging
• Up to $15,900 in salary packaging and hybrid WFH & office model

About the role
Victoria Legal Aid (VLA) is seeking an experienced people leader to join our Help Before Court team. In this role, you will lead a dedicated team of legal assistants, ensuring effective day-to-day operations and meeting service delivery objectives. You will coordinate administrative support for legal staff and collaborate with the criminal law management and project management teams to develop and implement policies and strategies that enhance and support quality service provision. Experience with phone-based service is preferred for this position.

This role is based at our Melbourne CBD office on Wurundjeri Country

About you
As our ideal candidate, you will possess:

• Exceptional client service skills and a track record of leading an administrative service team.
• Strong people management abilities to drive service delivery improvements in a dynamic, fast-paced environment.
• Proven experience in supervising and training staff, managing physical resources, and creating a positive, high-performing team culture.
• Demonstrated expertise in providing effective administrative support services, with the ability to enhance both the legal support and summary crime teams.
• Experience with phone-based service and a solid understanding of criminal law and legal procedures is advantageous, alongside a strong commitment to continually expanding your knowledge and experience in this field.

Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

About Victoria Legal Aid
We provide legal representation to those who need it most. With over 1300 staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

Employee benefits

• Focus on work-life balance including flexible working arrangements
• Hybrid work from home & office model
• Training and professional development opportunities
• Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
• Opportunity to join Myki Commuter Club(and salary package the cost)
• Supportive team environment in modern offices (including free gym and end-of-trip facilities at our CBD office)
• Access to discounted Private Health Insurance

How to apply
To be considered for this role, please submit your current resume and a cover letter addressing the key selection criteria.

If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team.

For further information, please review the attached position description or contact Rose Davies, Project Co-ordinator, Summary Crime on (03) 9280 3885 or recruitment@vla.vic.gov.au.

No agency applications will be accepted.

Applications close by 11.59pm on Sunday 8 December 2024.

Other relevant information
It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.

VLA is committed to putting the safety and wellbeing of children first.