Support Analyst (Oracle Applications)

About this role

• Footscray, Dandenong or Bendigo location with hybrid working arrangement 
• 12 month contract
• Be part of a supportive and collaborative IT team
• Gain hands-on experience with a variety of business-critical applications
• Applications close 10 April 2025

About State Trustees

We are the public trustee of Victoria with a strategic vision to support Victorians in protecting and growing their legacy and financial wellbeing. With a sense of community, we offer critical financial and legal products and services including Will Writing, Powers of Attorney, Executor Services, Trustee Services and Personal Financial Administration.

About the Role

As an Oracle Applications Support Analyst, you will play a key role in supporting Oracle E-Business Suite and other business-critical applications. You will diagnose and resolve incidents, manage service requests, and collaborate with business users to ensure seamless application functionality.

This role is central to maintaining service continuity, providing technical expertise, and driving continuous improvement in a dynamic business environment.

Key responsibilities

• Provide technical support for Oracle E-Business Suite and related business applications
• Investigate and resolve incidents within agreed SLAs
• Manage change requests, ensuring all modifications follow established processes
• Collaborate with stakeholders to implement workarounds and long-term solutions
• Maintain documentation and knowledge bases to support continuous service improvement

Skills & Experience

• Tertiary qualification in IT, Business, or related discipline, or equivalent experience.
• Strong experience in Oracle E-Business Suite – Payables, Purchase to Pay (P2P), Order Management, and Financials
• Proficiency in SQL scripting, debugging, and troubleshooting
• Broad experience in IT service management (incident, problem, and change management)
• Application support and development experience, including coding standards, test plans, and data analysis
• Excellent troubleshooting and communication skills for both technical and non-technical audiences
• Strong customer service acumen and experience working in a support environment
• Experience supporting Salesforce applications (desirable)

Employee Benefits

Our people's wellbeing is important, and we are proud to offer the following benefits:

• One-off work-from-home set up payment
• Flexible working conditions
• Employee assistance program
• Reward and recognition program
• Free Will preparation
• Retailer discounts

Most importantly, you will be part of an organisation that works collaboratively to improve the lives of Victorians.

Our Culture

For our clients, our people and the Victorian community, we demonstrate Care, Unity, Passion – we are here, we work together and we bring our best.

How to Apply

Click the Apply button to commence the application process. In your application, please include a cover letter and resume.

We recognise the power of diversity and creating an environment where all our people feel they belong and reflect the communities in which we live, work and serve. We care about recruiting the best people, regardless of gender identity, age, ability, sexual orientation or cultural background. If you think you can do the job and would be a great fit for our team, we'd love to hear from you.