Business Support Officer (Multiple Vacancies)

About this role

About the role: 

Business Support Officer – Various Vacancies – ongoing

As a valued member of the Business Support Officer team, you will support a range of business-related administrative and customer service focused operations for staff across the Department of Families, Fairness and Housing and the Department of Health, as well as each department's Statutory Bodies. You will apply your strong customer service and administration skills to complete a variety of activities within a set of prescribed policies and procedures to ensure timely and accurate service through a variety of touchpoints.

In support of the Business Support initiative, you will be allocated to a team or a project, rotating between services to fulfill business needs. This will encourage you to expand your department knowledge and skills across multiple systems and business units and enable you to take initiative to provide feedback and recommend improved processes from your experience.

About us: 

The Common Corporate Support Branch (CCSB) was established in 2021 as the lead branch through which operational corporate services and associated systems are jointly governed by, and provided to, the Department of Families, Fairness and Housing (DFFH) and the Department of Health (DH) under a shared services arrangement.

CCSB has a strong accountability framework for service performance against measures documented in the Service Agreement such as timeliness, completeness, and accuracy

CCSB uses a flexible task allocation model (also known as the FTA model) to ensure it utilises all its available capacity in the most efficient way according to the changing priorities it receives.  This is designed to reduce the workload pressure in particular parts of the branch at particular times caused by fluctuations in demand for many of its services.

About you:

The Business Support Officer will need to be passionate about service delivery, able to operate in an environment of change, strive for continuous improvement, have excellent stakeholder management skills and able to implement organisational strategies to achieve organisational objectives. 

We're looking for people who:

• Deliver an exceptional customer experience for a diverse range of shared services offered by the Common Corporate Support Branch.
• Actively contribute by performing operational support functions, leveraging technical skills to ensure the efficient and successful execution of tasks to meet the demands range of administrative and project support functions, including but not limited to, payroll and payment services, facilities, and assets management; fleet management; technology, information, and records management; procurement and finance.
• Utilise corporate systems, databases, spreadsheets and registers using standard software, to support service level agreements.
• Contribute to the development and implementation of improved business practices and processes and support the implementation of new business policies and practices.
• Work flexibly and collaboratively across the business to develop and foster strong positive relationships with stakeholders to facilitate a partnership approach.
• Provide timely and accurate information to enquires via Customer Care (1300 344 727), OurService and other touchpoints, by exercising professional judgement and providing authoritative information and guidance on business processes and associated requirements in accordance with Departmental policies and processes.
• Effectively engage and operate as a member of the Common Corporate Support Branch team, regularly contributing to team meetings, planning, supporting team members and implementing change.
• Share responsibility to ensure all documentation, including Standard Operating Procedures (SOPs), training materials and advice to customers in relation to the service are regularly updated according to their own monitoring and reporting of service levels, staff and customer feedback.

What we offer: 

• The opportunity to perform meaningful work, in a fast paced, inclusive and fun environment!
• A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
• A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

How to apply: 

Applications should include a resume and a cover letter. Click the ‘Apply' button to view further information about the role including key contact details and the advertisement closing date. 

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at inclusion@health.vic.gov.au. For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.

Preferred applicants may be required to complete a police check and other pre-employment checks. Information provided will be treated in the strictest confidence in line with our Privacy Policy.