Care Support Helpdesk Worker

THE ROLE

The Care Support Help Desk (CSHD) Worker reports to the CSHD Coordinator. The position works closely with Child Protection, Care Services, Kinship Engagement Teams, Out of Home Care Service providers and Peak organisations to support best outcomes for children in statutory care.

The CSHD provides critical support activities for children in all care types with a focus of children entering care. The CSHD improve the consistency and timeliness of information, supports and document sharing, particularly critical identity documents for children in care such as birth certificates and Medicare cards.

A dedicated phone line operates in each division as a contact point to assist carers to navigate care processes and assist in identifying placement vulnerabilities and escalate issues/concerns on behalf of carers to the most appropriate program/services.

The Care Support Help Desk Team provide support to unallocated kinship carers, through active outreach and providing vital documentation relating to the children in their care.

ACCOUNTABILITIES INCLUDE

The position will undertake a range of responsibilities, including:

• Completing administrative functions for children who have entered out of home care.
• Assist with day-to-day functions of the CSHD.
• Being part of the roster for the phone line and monitoring the team inbox.

Please open the position description to read more.

HOW TO APPLY

All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) <https://jse.vic.gov.au/user/login?destination=/new-home-page> portal.

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.