Information Referral Officer

About this role

• 1 x full time ongoing position
• 1 x part time (0.8FTE) ongoing position 
• Salary range: $76,426 - $98,901 (pro rata) plus super plus salary packaging
• Up to $15,900 in salary packaging and hybrid WFH & office model

About the role
We are seeking a motivated individual to join the Family Advocacy and Support Services (FASS) project. FASS is an integrated service that helps clients who have experienced, used or are alleged to have used family violence by providing duty lawyers and social support workers at court.

The Information and Referral Officer will work on:

• Intake and assessment
• Risk identification
• Legal information
• Legal and non-legal referrals

The successful candidate will have excellent organisation skills, experience with intake and referrals and good telephone skills.

These roles are based at our Melbourne CBD office on Wurundjeri Country, but you will be required to independently travel to outreach services, courts and tribunals throughout Victoria.

About you
As our ideal candidate, you will possess:

• Practical knowledge of family law, family violence, and child protection gained from experience in a legal and/or call centre environment and the ability to work with people who have used and experienced family violence. 
• Demonstrated high level legal diagnostic and problem-solving skills with the ability to accurately assess and address client needs. 
• The ability to travel independently and readily through metropolitan and regional Victoria. 

Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

About Victoria Legal Aid
We provide legal representation to those who need it most. With over 1400 staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

Employee benefits

• Focus on work-life balance including flexible working arrangements
• Hybrid work from home & office model
• Training and professional development opportunities
• Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
• Opportunity to join Myki Commuter Club(and salary package the cost)
• Supportive team environment in modern offices (including free gym and end-of-trip facilities at our CBD office)
• Access to discounted Private Health Insurance

How to apply
To be considered for this role, please submit your current resume and a cover letter addressing the key selection criteria.

If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team.

For further information, please review the attached position description or contact Sam Twining, Specialist Service Lead, FASS on (03) 9269 0698 or recruitment@vla.vic.gov.au.

No agency applications will be accepted.

Applications close by 11.59pm on Tuesday 13 May 2025.

Other relevant information
It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.

VLA is committed to putting the safety and wellbeing of children first.