Coordinator, Telephone Assisted Voting

About this role

What you will be doing

Reporting directly to Manager, Centralised Voting & Enforcement Services, this role will be responsible for:

• Planning and leading telephone assisted voting for all relevant election events
• Managing a team of up to 40 casual election staff
• Leading the assessment of responses to compulsory voting enforcement notices and ensuring compliance under the relevant acts
• Providing sound advice and knowledge in relation to Telephone Assisted Voting to the leadership team, internal stakeholders and the public.

What you will bring to the role

• Proven expertise in leading, managing and motivating teams to deliver high quality services in a mission critical and legislative compliant environment.
• Well-developed analytical skills and strong attention to detail with the ability to identify problems and recommend solutions.
• Demonstrated high-level customer service with the ability to understand customer requirements and provide timely solutions.
• Strong written and verbal communications skill with demonstrated experience in developing procedural documentation, reports and using communication to influence and persuade.
• Commitment to the VEC's core values

How to apply
All applicants must submit:

• a current CV and
• a separate document with responses to Key Selection Criteria (KSC) 6.4, 6.7, 6.8 and 6.9 as listed in the position description.
• Applications should be lodged online via the Apply Now button (below). The VEC can only accept applications lodged via Victorian Government Careers website.

Applications close at 11:59pm on 11:59pm on Tuesday, 20 May 2025

We highly encourage Aboriginal and Torres Strait Islander people, people with disabilities and culturally and linguistically diverse people to apply. We are committed to diversity and inclusion in our workplaces with the people we employ, and at the ballot box with the people we serve. We aim to create a workplace that is inclusive, equitable, and safe for all. We understand that candidates may need adjustments in the recruitment process and/or workplace. For any questions or request for accommodations, please e-mail PeopleMailbox@vec.vic.gov.au. Successful applicants will be required to satisfy character clearance requirements, including but not limited to Nationally Coordinated Criminal History Check (NCCHC) and working with children check. In accordance with Section 17A of the Electoral Act 2002, the VEC may ask applicants to disclose specific political activities that could compromise the perceived independence of the organisation. Learn more about disclosing political activities.

VEC contact details

For further information please contact Todd Buckley at todd.buckley@vec.vic.gov.au