Administrative Services Officer

About this role

• Full time ongoing position
• Salary range: $62,123 - $76,425 plus super plus salary packaging
• Up to $15,900 in salary packaging and hybrid WFH & office model

About the role
Our Family Dispute Resolution Service (FDRS) team are seeking an Administrative Services Officer to support a dedicated team of case managers, family dispute resolution practitioners, and administrative staff, as they provide child-focused family dispute resolution services to disadvantaged families.   

In this role you will provide a broad range of administrative support to the FDRS program, including triaging client enquiries, providing referrals and information about VLA services, data entry, file management, coordination of appointments, conferences and documentation, and reception services.  

This position will require full time onsite attendance for the first month of training

This role is based at our Melbourne CBD office on Wurundjeri Country.

About you
As our ideal candidate, you will possess:

• Excellent organisational skills and the ability to prioritise workloads, meet timelines and work under pressure.
• Demonstrated ability to provide client focused services in a complex, confidential and sensitive environment.
• Sound interpersonal skills and the capacity to communicate with clients who are socially and economically disadvantaged, people with a disability or mental illness, children, the elderly and people from culturally and linguistically diverse backgrounds.
• Proficient word processing skills and experience in the use of Microsoft Office Suite.

Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

About Victoria Legal Aid
We provide legal representation to those who need it most. With over 1400 staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

Employee benefits

• Focus on work-life balance including flexible working arrangements
• Hybrid work from home & office model
• Training and professional development opportunities
• Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
• Opportunity to join Myki Commuter Club(and salary package the cost)
• Supportive team environment in modern offices (including free gym and end-of-trip facilities at our CBD office)
• Access to discounted Private Health Insurance

How to apply
To be considered for this role, please submit your current resume and a cover letter addressing the key selection criteria.

If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team.

For further information, please review the attached position description or contact Alyshia Moore, Administrative Services Manager on alyshia.moore@vla.vic.gov.au or Renee Rao, Recruitment Specialist on  recruitment@vla.vic.gov.au.

No agency applications will be accepted.

Applications close by 11.59pm on Wednesday 21 May 2025.

Other relevant information
It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.

VLA is committed to putting the safety and wellbeing of children first.