VX Guide - Ticketing

About this role

About ACMI

ACMI is your museum of screen culture. Watch, play, make and discover the universe of screen-based art, films, TV and videogames. Visit us in Naarm/Melbourne's Fed Square, online and on tour. Our museum attracts millions of visitors through a vibrant offer of exhibitions, screenings, commissions and festivals. ACMI's industry, education and creative incubator programs inspire and develop the next generation of screen creatives. We are a globally recognised hub that connects people, communities, technology and ideas to shape our futures. More at acmi.net.au

About the role

We are seeking expressions of interest from current VX Guides to move from the Front of House or Retail Workgroups into the Ticketing Workgroup in the lead up to Game Worlds.

What you'll bring to the role

• Your experience as a VX Guide.
• Demonstrated capacity to learn new systems, and attention to detail.
• Prior Ticketing experience will be well regarded but is not essential.
• Demonstrated enthusiasm for selling and promoting ACMI's wide range of offers.

What we offer

• This Grade 2 role is offered on a casual basis with a casual hourly rate of $35.83 plus super and allowances. ACMI is looking for flexible team members who are available to work weekdays, weekends and/or evenings.
• Training in Tessitura and ticketing activities.
• As a valued team member, you can enjoy complimentary and discounted tickets, discounts at our shop and cafe, access to wellbeing activities, learning and development programs and our Employee Assistance Program.

How to apply

To obtain a position description and apply online visit ACMI Careers. Follow the online application process, submit a brief letter outlining why you're interested in working in ticketing and how your experience makes you a good fit. Reach out to Viv McIlwaine or Harry Diviny with any questions.

Please contact us via peopleandculture@acmi.net.au or 03 8663 2200 to discuss making adjustments to the recruitment process for your accessibility needs.

Applications close Sunday 15 June 2025 at 11:59pm.

Please note interviews will be held on Wednesday 25 June July 2025.

ACMI is a child safe workplace and actively promotes the safety, wellbeing and inclusion of all children from all backgrounds. ACMI is an equal opportunity employer, committed to building an inclusive workplace that supports diverse thinking and innovation. We encourage applications from First Nations People, people of culturally diverse backgrounds, Deaf and Disabled people and people from the LGBTIQA+ community. All sectors of the community are welcome to apply.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. The successful applicant is required to complete reference and background checks prior to employment, including a Working with Children Check where required and National Police Check.

*Naarm is the traditional Aboriginal name for Melbourne which encompasses the traditional lands of the Kulin Nation, a collective of five Aboriginal language groups, the Wurundjeri, Boon Wurrung, Wathaurrung, Taungurung and Dja Dja Wurrung.