Job Description

On the lookout for a part-time role that makes a difference?
About the role

Southwest Healthcare is seeking a Permanent Part-Time Administrative Support Officer to play a vital role in the smooth operation of our Specialist Clinics at Warrnambool Campus.

In this position, you will be the backbone of administrative support for our Specialist Outpatient Clinics located on Level 3 at South West Healthcare. Your work ensures that patients receive timely appointments and that clinic processes run efficiently behind the scenes.

You will manage referral processing, schedule appointments, and maintain accurate records, providing friendly and professional support to both patients and clinical staff. Your role is essential in creating a welcoming environment and helping the multidisciplinary team deliver exceptional care.

 Position Details:

• Permanent Part Time, 48 hours per fortnight
• Location: Warrnambool Campus
• Classification: Administrative Support Officer, Grade 1
• Salary Range: $54,839.20 - $63,138.40 per annum + superannuation

Key Responsibilities:

• Process and manage referrals and appointment bookings to keep clinics running on schedule
• Deliver excellent clerical support and outstanding customer service to patients and staff
• Maintain and organise filing systems and patient information with accuracy and confidentiality
• Collaborate closely with clinical and administrative team members to support daily clinic operations

About you:

• You will have proven administrative experience paired with strong communication skills
• You will be confident using computer systems and able to manage multiple tasks efficiently
• You will work independently while also thriving in a collaborative team environment
• You will maintain a professional, approachable, and patient-focused attitude when liaising with clients, staff, and external organisations
• You will be organised, reliable, and able to consistently meet deadlines

What we offer

You will enjoy benefits such as:

• Excellent salary packaging options including meals & entertainment, novated leasing and additional superannuation contributions
• Internal and external professional development opportunities
• A range of internal development opportunities focusing on personal development such as resilience and mentoring workshops and comprehensive leadership programs
• Excellent terms and conditions of employment.

Who we are

As an organisation SWH prides themselves on their values; Care, Respect, Excellence, Integrity and Leadership and their overall dedication to the local community. Learn more about SWH here.

SWH respects all individuals and promote equity and inclusion of Aboriginal and Torres Strait Islander people, people of all genders, sexual orientations, abilities, ages, racial, cultural and religious backgrounds and socio- economic status.

SWH is the major specialist referral centre for the Barwon South West sub-region, and provides a comprehensive range of acute, sub-acute, specialist, community, mental health and aged services.

With a population of 39,000 and a catchment of 100,000 Warrnambool is the regional centre to Victoria's Great South Coast.

To learn about the vibrant town and region please visit: http://www.warrnambool.com/

How to apply

Submit your application by selecting the Apply button and include a cover letter and resume by Sunday 29 June 2025. Please ensure you address the selection criteria as outlined in the position description.

Employment Terms and Conditions will be in line with the Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025. With the classification of Administrative Support Office Grade 1

The successful applicant will be required to be eligible for and undergo the following:

• Police Record Check
• Employee Working with Children's Check, where required
• Current Immunisation status

 Note: If you experience any difficulties with this website, please email: humanresources@swh.net.au