Manager – Workplace Technology Services

• One (1) ongoing position offered in the Business Technology Services Division (BTS)
• Salary range $138,631 plus 12% superannuation – VPS Grade 6
• Based in Melbourne CBD or Ballarat, with hybrid working arrangements

What we offer

The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies.

We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable. We are an equal opportunity employer that is committed to providing an inclusive, accessible and safe working environment.

Find out more about working at the SRO at www.sro.vic.gov.au/careers, or via our LinkedIn page.

The opportunity  

The Manager Workplace Technology Services is responsible for the delivery of End User Computing (EUC) to the SRO. The role also covers Windows support and projects, and most things Microsoft. This includes project work and maintaining currency. The teams reporting to the role provide day to day support as well as well-established IT initiatives based on a 5-year work plan.

Reporting to the Manager Service Operations, you will be responsible for:

• Supporting the day-to-day needs of a base of around 1200 staff, their laptops, and a range of Windows servers.
• Leading and driving the implementation of BTS initiatives within the BTS Programme of Works to agreed levels of delivery, scope, product quality, cost, and timing.
• Working closely with colleagues and peers in delivering WTS outcomes and assisting others in reaching their goals.

Supporting other teams on delivering projects and maintaining currency.

Who we are looking for

To be successful in this role, you will have:

• Extensive experience in managing enterprise-scale Microsoft-based IT infrastructure, including Windows Server environments, Active Directory, Microsoft 365, Intune, SCCM, and VMware virtualisation platforms, with demonstrated leadership of senior technical staff.
• Proven capability in overseeing end-to-end service delivery operations, including device lifecycle management (e.g. laptop refresh programs), vendor engagement, and contract management for platforms such as Veeam, AvePoint, and HP device fleets.
• Demonstrated experience in cloud service integration and support planning, including Microsoft 365 backup strategies, hybrid identity management, and operational readiness for cloud-based infrastructure.

How to apply

Submit an application via the ‘Apply now' button by 11.59pm on Monday 7 July 2025.

You will need to

1. upload a cover letter addressing the key selection criteria in the position description.
2. and a resume.

More information

You can find out more about this role via the position description. You can also contact Chris Crawley, Manager Service Operations on 03 9628 0444.

If you require any adjustments to assist you to participate in the recruitment process, or you need a copy of this advertisement in an accessible format, email HRServices@sro.vic.gov.au.

Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history.

This role may be subject to a probation period.