Court Operations Officer, Sunshine

About us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'.

Our people enable the Courts Group to deliver on each jurisdictions own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

The Magistrates' Court of Victoria (MCV) is the first level of the Victorian court system and is a jurisdiction within the Court Services Victoria. It has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The Court determines in excess of 300,000 cases per annum at 51 locations, equating to approximately 90 percent of all cases that come before Victorian courts each year. The Court aims to be an innovative, accessible, and responsive court that provides quality services to the Victorian community.

About the role

The Court Operations Officer plays a critical role in providing operational support to the local Specialist Family Violence Court (SFVC) team within the MCV family violence jurisdiction including contributing towards projects and process improvements that support the operations of the court, its judiciary and its workforce. To do this, you will be required to perform the following (but not limited to):

• Develop, implement, and coordinate efficient operational and administrative processes including document tracking and control and proactively create and implement new systems to streamline processes as required.
• Liaise with the judiciary, external organisations, groups and individuals that interface with the court.
• Operate relevant computer systems, including case-management systems such as Courtlink and other technologies such as PowerApps ensuring information is captured accurately.
• Under direction of SFVC Manager and FV Registrar, facilitate referrals to court-based support services and community-based service providers attending the court.
• In conjunction with specialist MCV staff, help facilitate and administer pre-court engagement functions.
• Provide advice and support in the application of organisation policies and procedures in consultation with relevant specialist teams within MCV.
• Draft and prepare briefings and formal communications relating to the operational functioning of the court, ensuring compliance with organisational and best practice requirements.

What's in it for you

• We care about your health and wellbeing and have partnered with Fitness Passport, an initiative that allows you to access significantly discounted fitness membership program
• A range of flexible working arrangements
• Peer Support Program designed to help create a safe and supportive workplace where colleagues look out for each other
• Koori staff network to enhance support for Koori staff and ensure that appropriate networks and services are readily available
• Ongoing professional development within a collaborative and supportive work environment

About You

You will be a highly effective communicator (both verbal and written) and have experience in coordinating administrative and operational support processes in a similar environment. Your other strengths will include:
• Strong interpersonal skills and effective team player
• Commitment to delivering quality customer service
• Strong planning and organisational skills

How to apply

Click the ‘Apply Now' button, ensuring you include the following in your application:
• resume
• a short cover letter

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.
We aim to create a workforce that reflects the community in which we live.
If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.