Intake and Resolution Officer (00599808)

Reporting to the Senior Intake and Resolution Officer, the Intake and Resolution Officer will receive written and verbal notifications and complaints about Victorian disability workers. The Intake and Resolution Officer will contribute to delivering end-to-end processes for receiving, assessing, conciliating/mediating, and resolving complaints under the Disability Service Safeguards Act 2018 (the Act). This role will gather information to perform objective assessments of matters received and determine appropriate complaints pathways in accordance with the Act.

This role will also contribute to the delivery of external stakeholder capacity building, engagement and promotion activities.

Are you

• An effective communicator, with well-honed interpersonal skills who can receive and objectively assess complaints from people with disability and their families in a manner that is respectful of their needs and circumstances?
• Experienced at applying legislation to make clear, practical and impartial assessment and resolution of complaints (including conciliation/mediation) in a time sensitive environment?
• Able to deliver timely and persuasive communication that is tailored to the audience and aligns with the organisation's functions, guidance, policies and legislation?

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.