Operations Manager

About this role

• Full time ongoing position (part-time considered)
• Salary range: $110,357 - $127,333 (pro rata) plus super plus salary packaging
• Up to $15,900 in salary packaging and hybrid WFH & office model
• Flexibility in office location is available. Candidates can choose their preferred office from the four locations in the North: Bendigo, Broadmeadows, Ringwood or Shepparton

About the role
Victoria Legal Aid (VLA) is seeking a seasoned Operations Manager to lead streamlined operations in five regional offices in the North catchment. Reporting to the Regional Associate Director, North, you will manage administrative functions and lead initiatives to enhance statewide service delivery and operations.

Your role will involve working collaboratively with stakeholders to coordinate streamlined regional operations, aligning them with VLA's strategic goals, and driving service improvements. You'll also manage key projects including developing data and service analysis to enhance delivery of VLA services.

The North catchment includes offices in Bendigo, Broadmeadows, Ringwood, Shepparton, and Mildura, and an expanding staff presence in Wodonga, focusing on improving access to legal services for clients in outer-metropolitan and regional areas. This position requires regular travel, including overnight travel across these offices to meet service needs.

This role is based at Dja Dja Wurrung, Yorta Yorta, and Wurundjeri Country.

About you
As our ideal candidate, you will possess:

• A strong background in coordinating both operational and strategic initiatives, ideally within a legal or similarly complex environment.
• The ability to analyse complex datasets and derive actionable insights to solve problems and improve service delivery.
• Highly developed interpersonal and communication skills, with the ability to negotiate effectively and build strong relationships with diverse stakeholders.
• Experience in managing administrative and support services, particularly within a legal practice or related field.
• A deep understanding of social justice issues, with a demonstrated commitment to supporting Aboriginal and/or Torres Strait Islander communities within the justice system.
• Willingness to regularly travel across the North regional offices including overnight and adapt to varying needs and challenges of different locations.

Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

About Victoria Legal Aid
We provide legal representation to those who need it most. With over 1400 staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

Employee benefits

• Focus on work-life balance including flexible working arrangements
• Hybrid work from home & office model
• Training and professional development opportunities
• Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
• Access to discounted Private Health Insurance

How to apply
To be considered for this role, please submit your current resume and a cover letter.

If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team.

For further information, please review the attached position description or contact Lauren Galvin, Associate Director, North on (03) 9269 0481 or recruitment@vla.vic.gov.au.

No agency applications will be accepted.

Applications close by 11.59pm on Monday 21 July 2025.

Other relevant information
It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.

VLA is committed to putting the safety and wellbeing of children first.