Client Services Officer MCV Service Centre

About us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'.

Our people enable the Courts Group to deliver on each jurisdictions own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

The Magistrates' Court of Victoria (MCV) is the first level of the Victorian court system and is a jurisdiction within the Court Services Victoria. It has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The Court determines in excess of 300,000 cases per annum at 51 locations, equating to approximately 90 percent of all cases that come before Victorian courts each year. The Court aims to be an innovative, accessible, and responsive court that provides quality services to the Victorian community.

 

About the role

This role will provide front line digital and administrative services to court users across the multi-jurisdictional Magistrates Court of Victoria (MCV) Service Centre. To do this, you will be required to perform the following (but not limited to):

• responding to phone calls, emails and webchat enquiries from court clients and stakeholders at all venues of the Magistrates' Court of Victoria

• work across three jurisdictions: Criminal, Civil & Intervention Orders

• refer or escalate complex enquiries as required

You will operate within a friendly and dynamic team environment, supported by a Team Leader and a team of Registrars.

 

What's in it for you

• We care about your health and wellbeing and have partnered with Fitness Passport, an initiative that allows you to access significantly discounted fitness membership program

• Peer Support Program designed to help create a safe and supportive workplace where colleagues look out for each other

• Koori staff network to enhance support for Koori staff and ensure that appropriate networks and services are readily available

• Ongoing professional development within a collaborative and supportive work environment

 

About You

You will be a highly effective communicator (both verbal and written) and have a genuine interest in the Magistrates' Court of Victoria legal system. Your other strengths will include:

• Strong interpersonal skills and an effective team player

• Commitment to delivering quality customer service

• Proficient with operating varying computer systems

 

How to apply

Click the ‘Apply Now' button, ensuring you include the following in your application:

• resume

• a short cover letter

 

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, we conduct pre-employment checks, including but not limited to, reference checks, police checks and misconduct screening. These checks are handled confidentially and with care and are a standard part of our hiring process to ensure the right fit for both our candidates and the organisation.