Court Support Services - Navigation and Triage Officer

About us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'.

Our people enable the Courts Group to deliver on each jurisdictions own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

The Magistrates' Court of Victoria (MCV) is the first level of the Victorian court system and is a jurisdiction within the Court Services Victoria. It has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The Court determines in excess of 300,000 cases per annum at 51 locations, equating to approximately 90 percent of all cases that come before Victorian courts each year. The Court aims to be an innovative, accessible, and responsive court that provides quality services to the Victorian community.

About the role

The Court Support Services - Navigation and Triage Officer role supports the overall provision of the Navigation and Triage service at Sunshine Magistrates Court. The role will provide navigation and triage services for court users to access mainstream court support programs and specialist services and agencies.  The role will engage directly with court users and partner agencies to provide specialist support and general information regarding court hearings, engaging with parties to collect sensitive information, and to support early referrals to legal and specialist services. This role plays a key role in the wider Court Support Services team and may be required to provide support and flexibly to other Court Support Services
programs (such as CISP or ARC) or initiatives at Sunshine Court or other locations.

What's in it for you

• We care about your health and wellbeing and have partnered with Fitness Passport, an initiative that allows you to access significantly discounted fitness membership program

• Peer Support Program designed to help create a safe and supportive workplace where colleagues look out for each other

• Koori staff network to enhance support for Koori staff and ensure that appropriate networks and services are readily available

• Ongoing professional development within a collaborative and supportive work environment

About You

• Demonstrate skill and experience in triage, client engagement, risk assessment, crisis management, safety planning, and case management working with clients who have complex issues.

• Demonstrated experience using evidence-based approaches that are person centred, strengths based,

• trauma informed and culturally sensitive.

• Demonstrated understanding of the interplay of family violence, mental health and Alcohol and Other Drugs (AOD) and other complexities in the Specialists Courts and Programs.

• Demonstrated experience in providing culturally sensitive support to Aboriginal and Torres Strait Islander participants

• Knowledge of court procedures, processes and referral pathways is desirable

How to apply

Click the ‘Apply Now' button, ensuring you include the following in your application:

• resume

• a short cover letter

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.
We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.
We aim to create a workforce that reflects the community in which we live.
If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.
As part of our commitment to a safe and respectful workplace, we conduct pre-employment checks, including but not limited to, reference checks, police checks and misconduct screening. These checks are handled confidentially and with care and are a standard part of our hiring process to ensure the right fit for both our candidates and the organisation.