Alerting Service Platform Manager

About this role

• An exciting opportunity to work within Emergency Management Technology & Data as an Alerting Service, Platform Manager.
• Full time, Fixed term for 2 years
• Attractive VPS 6 salary between $138,631 - $185,518 + superannuation

What does the business unit do?

Emergency Management is a statutory entity and is part of the Department of Justice and Community Safety. The work of the group supports the emergency management sector to work together and to strengthen the capacity of individuals, communities, government, agencies and business to achieve our shared vision of safer and more resilient communities and to rebuild and recover after an emergency.

EM Tech & Data

EM Technology and Data is responsible for both national and state telecommunication and technology platforms that enable communications to and from the community, sector operational communications and sector information systems. The EM Technology and Data business unit is responsible for delivering the following the key functions of: Strategy & Enterprise Architecture; Investment Planning; Support & Development; Trust Management and Procurement and Contract Management.

What will the role do?

Play a crucial role in developing and managing our software portfolio focussing on the new Emergency Sector Integration Platform ensuring that it meets the needs of our customers and community.

Key tasks include:

• Develop and communicate a clear product vision and strategy in alignment with EM Technology and data strategy.
• Conduct market research, competitive analysis, and customer feedback to identify opportunities and threats.
• Define product roadmaps and prioritise features to ensure product success.
• Collaborate with cross-functional teams, including engineers, designers, and QA, to deliver high-quality products on time and within budget.

Please refer to the position description for more detailed accountabilities

What skills and knowledge should the Alerting Service Platform Manager have?

As our ideal candidate, you will have:

• Proven experience as a Product Manager in the software industry working with outsourced Managed Service Providers (MSPs).
• Deep understanding and passion for software and technology.
• Strong service management experience for application service delivery on cloud platforms.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork
• Experience with agile development methodologies including coordinating sprints and releases with MSPs
• Experience managing backlog prioritisation with platform owners and reporting plans and progress.
• Familiarity with project management tools and product management software.
• Background in technology management for mobile, cloud and network.
• Experience with JIRA and Service Now management tool implementations. Agile software delivery
• More than 5 years' experience within a Product Manager or Senior Product Manager role with experience managing multiple vendors across a range of products is highly desirable
• Experience working cross collaboratively with internal teams is desirable
• Attention to detail and great communication skills

If you have any queries, please contact Peter Pennington, Director Platforms & Products, via peter.pennington@justice.vic.gov.au

If this sounds like a compelling job that you believe your skills would be a great match for, please APPLY NOW. Applications close 11.59pm on Tuesday 22 July 2025.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

How to apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.