Senior Business Analyst

About Us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. 

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'. 

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

VCAT

The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

About the Role

VCAT is seeking an accomplished Senior Business Analyst to act as the crucial link between our business stakeholders and technology delivery teams.  The role is instrumental in shaping the solutions that drive the Tribunal forward to provide service excellence.

The role requires you to:

• act as the primary liaison, proactively building and maintaining strong relationships, facilitating workshops to build consensus and skilfully negotiate priorities among competing interests to ensure alignment with business objectives
• manage the intake, triage and initial assessment of all incoming change requests and enhancements
• conduct in-depth analysis to elicit, validate and document business and functional requirements, translating needs into clear process maps and workflow diagrams
• own and manage the product backlog, ensuring a transparent, well-understood and prioritised process according to business value, user impact and technical feasibility
• collaborate closely with development and QA teams to clarify requirements and ensure solutions
• utilise product discovery platforms

The role is fixed term until 30 June 2027, with a possibility of extension.

About You

The ideal candidate will have a minimum of 8+ years of experience as a Business Analyst in a complex digital transformation or product development environment.  You will also have:

• proven experience working with enterprise-level CRM systems (eg. Microsoft Dynamics 365, Salesforce) including mapping business processes to system functionality
• experience using Atlassian suite and components for product discovery and road mapping, and service request management
• exceptional analytical, conceptual thinking, and problem-solving skills with meticulous attention to detail
• a strong understanding of Agile, DevOps, and ITSM frameworks including backlog grooming, sprint planning and writing effective user stories
• familiarity with Microsoft Power Platform
• demonstrated exceptional communication skills; both written and verbal

Qualifications

• A tertiary qualification in a relevant field is highly desirable
• Certified Business Analysis Professional (CBAP) or equivalent
• Microsoft Certified: Dynamics 365 Functional Consultant Associate or equivalent

How to apply

Click the ‘Apply Now' button, ensuring you include the following in your application:

• resume 
• a short cover letter

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, we conduct pre-employment checks, including but not limited to, reference checks, police checks and misconduct screening. These checks are handled confidentially and with care and are a standard part of our hiring process to ensure the right fit for both our candidates and the organisation.