Case Manager - South Region

About this role

• Make positive changes to the lives of people in the justice system
• Positions available in Dandenong, Cranbourne and Pakenham
• Receive comprehensive training when you commence and throughout your career

Do you want a career making a difference in people's lives and contributing to the safety of your community but feel a custodial environment isn't for you? The Department of Justice and Community Safety are looking for people like you to join as a Case Manager with Community Correctional Services (CCS).  

CCS are currently recruiting four Case Managers for the South Metropolitan region: 2 x ongoing positions in Dandenong, 1 x ongoing position in Pakenham and 1 x fixed term position to February 2026 based in Cranbourne.

Community Correctional Services is a state-wide service that manages individuals on court orders, people who have committed serious sex offences on post sentence supervision and prisoners on parole.

Evidence suggests that when a person's risk profile allows it, community-based rehabilitation is more effective at addressing offending behaviour than time in custody. Based out of justice service centres across Victoria, our team of case managers take charge of the supervision and coordination of services for individuals subject to statutory court orders.

Why we love this work

As a Case Manager, you will work closely with a diverse array of people. Our clients people who have made unfortunate decisions in challenging situations. Often, their actions have been incited by traumatic life experiences.

In your work, you will hear another person's story. You will come to understand their world view. And you will hold them accountable for their decisions. You will be part of giving those who've offended a second chance to make a more positive contribution to the community.

Your job won't always be easy, but with a strong work ethic and a belief in what you're doing, you will be able to take pride in your work and will know what it's like to make a genuine difference in someone else's life.

Read about how you will be supported in your role with CCS

What a case manager does

As a case manager, you will help a caseload of people meet their court order conditions and help connect them to community programs and services.

Your objective is to reduce the risk of your caseload reoffending. There are a range of ways you will do this, including:

• conducting risk assessments
• preparing case plans
• providing interventions
• attempting to address the underlying causes of offending.

Learn more about what a case manager does Via our Website and On YouTube.

For queries about this position, contact Kristen Gillies on kristen.gillies@justice.vic.gov.au or 0438 769 775.

What's in it for you? 

• A fair salary with yearly increases in line with the VPS Agreement
• Generous leave entitlements
• Transparent performance framework
• Wellbeing support for you and your family
• Comprehensive training when you commence and throughout your career
• Secondment and promotion opportunities
• Corporate discounts and salary sacrifice options 

What we're looking for in new case managers

At CCS, we regularly give new opportunities to promising candidates moving from other workplaces and similar industries, and we also support current staff to advance their careers.

We look for:

• a demonstrated understanding and/or experience in effective case management practices
• excellent verbal communication skills and confidence in dealing with people exhibiting challenging behaviours
• a proven ability to model pro-social behaviours to a caseload of individuals
• a passion for supporting clients in the justice system while contributing to community safety; and
• tertiary qualifications in Criminology, Social Work or a related field (desirable).

Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply. 

Please click the Apply button on this advertisement. Applications should include a CV and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment reference and background checks. If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.