General Manager, Court Services, Quality and Standards

About us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'.

Our people enable the Courts Group to deliver on each jurisdictions own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

The Magistrates' Court of Victoria (MCV) is the first level of the Victorian court system and is a jurisdiction within the Court Services Victoria. It has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The Court determines in excess of 300,000 cases per annum at 51 locations, equating to approximately 90 percent of all cases that come before Victorian courts each year. The Court aims to be an innovative, accessible, and responsive court that provides quality services to the Victorian community.

 

About the role

Shape the future of justice programs across Victoria. Lead with purpose. Deliver with impact.

Are you a strategic leader with a passion for driving excellence in public service? Do you thrive in complex environments where innovation, collaboration, and continuous improvement are key?

The Magistrates' Court of Victoria is seeking a visionary General Manager - Court Services Quality and Standards to lead the development and delivery of high-quality, evidence-based programs that support some of the most critical areas of our justice system.

This is not just a leadership role—it's a chance to transform how justice is delivered across Victoria. You'll oversee the quality and integrity of specialist court programs including Drug Court, ARC, Koori Court, and Specialist Family Violence Courts, ensuring they meet the highest standards of service and reflect best practice. You will:

• Lead the design and implementation of statewide program standards that are responsive, consistent, and aligned with legislation.

• Champion continuous improvement and innovation across all service areas.

• Provide expert guidance on risk assessment, case planning, and therapeutic justice principles.

• Collaborate with judicial officers, court leaders, and frontline staff to embed quality and consistency in program delivery.

• Build strong partnerships with government departments, justice and social service organisations, and community stakeholders.

• Influence policy and practice through strategic leadership and expert advice.

 

Our benefits

• We care about your health and wellbeing and have partnered with Fitness Passport, an initiative that allows you to access significantly discounted fitness membership program

• Peer Support Program designed to help create a safe and supportive workplace where colleagues look out for each other

• Koori staff network to enhance support for Koori staff and ensure that appropriate networks and services are readily available

• Ongoing professional development within a collaborative and supportive work environment

 

About you

You're a strategic and collaborative leader who brings proven leadership experience in complex, multi-stakeholder environments. Your other strengths will include:

• Extensive experience managing large teams and leading service delivery in health, disability, or community welfare sectors.

• Deep understanding of criminogenic risk factors, behaviour change, and therapeutic justice.

• Expertise in family violence dynamics, the MARAM framework, and information sharing legislation.

• Exceptional stakeholder engagement and influencing skills.

• A track record of driving innovation, quality improvement, and service excellence.

• Graduate or postgraduate qualifications in social work, psychology, allied health, disability, or a related field.

 

How to apply

Click the ‘Apply Now' button, ensuring you include the following in your application:

• Resume

• A short cover letter

 

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, we conduct pre-employment checks, including but not limited to, reference checks, police checks and misconduct screening. These checks are handled confidentially and with care and are a standard part of our hiring process to ensure the right fit for both our candidates and the organisation.