Senior Grants Services Officer

About this role

• Full time maximum term position up to 12 months 
• Salary range: $78,719 - $94,151 plus super plus salary packaging  
• Up to $15,900 in salary packaging and hybrid WFH & office model 

About the role 
This role will provide supervision, guidance and support to Grants Services Officers and Administrative Service Officers to ensure client-focused, high quality customer service is provided to our organisation and practice partners, including panel practitioners, community legal centres, the courts and members of community. 

You will also deliver high quality customer service to our practice partners, members of the community and legally aided clients. Additionally, you will foster and develop strong relationships with our practice partners.  

This role is based at our Melbourne CBD office on Wurundjeri Country. 

About you 
As our ideal candidate, you will possess: 

• Strong communication skills and customer service, including the ability to communicate effectively with people in challenging situations. 
• Demonstrated ability to supervise, mentor and develop staff, supporting the ongoing growth and capacity of team knowledge and skills. 
• Strong organisational skills including the ability to prioritise your workload, apply initiative and balance competing demands of multiple tasks, maintaining a high level of attention to detail.  
• Strong knowledge of the policies, decision-making processes and fees relating to guidelines for grants of legal assistance.  

Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities. 

How to apply 
To be considered for this role, please submit your current resume and a cover letter addressing the key selection criteria. 

If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team. 

For further information, please review the attached position description or contact Andrew Musgrave, Operations Manager on (03) 9606 5250 or recruitment@vla.vic.gov.au. 

This position is advertised internally and only available to current VLA employees. 

Applications close by 11.59pm on Sunday 14 September 2025.  

Other relevant information 
It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.  

VLA is committed to putting the safety and wellbeing of children first.