Intake Specialist

About this role

• Full time ongoing position
• Salary range: $78,719 - $94,151 (pro rata) plus super plus salary packaging
• Up to $15,900 in salary packaging and hybrid WFH & office model

About the role
Family Dispute Resolution Service (FDRS) provides lawyer assisted family dispute resolution to help families resolve disputes for parenting issues, property division, spousal and partner maintenance, adult child maintenance and international child abduction.

This role will support the Administrative Services Manager and act as an entry point for FDRS's services. You will provide specialist advice on FDRS intake, and for working with stakeholders such as lawyers, mediators and child consultants to manage cases as they enter the service, and to support FDRS Administrative Services Officer staff to make appropriate referrals for legal or other support.

This role is based at our Melbourne CBD office on Wurundjeri Country.

About you
As our ideal candidate, you will possess:

• Demonstrated practical experience managing multiple files and tasks and providing tailored solutions/information to suit a client's needs in a high-volume client-facing environment.
• Experience delivering trauma-informed services to clients in a dispute resolution or similar context efficiently.
• Strong interpersonal skills and ability to build rapport.
• Tertiary qualifications in law, social science or a related discipline, or progression towards these is desirable.

Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

About Victoria Legal Aid
We offer legal representation, family dispute resolution and non-legal advocacy to those who need it most. With over 1400 staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

Employee benefits

• Focus on work-life balance including flexible working arrangements
• Hybrid work from home & office model
• Training and professional development opportunities
• Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
• Opportunity to join Myki Commuter Club(and salary package the cost)
• Supportive team environment in modern offices (including free gym and end-of-trip facilities at our CBD office)
• Access to discounted Private Health Insurance

How to apply
To be considered for this role, please submit your current resume and a cover letter addressing the key selection criteria.

If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team.

For further information, please review the attached position description or contact Alyshia Moore, Administrative Services Manager on alyshia.moore@vla.vic.gov.au or recruitment@vla.vic.gov.au.

No agency applications will be accepted.

Applications close by 11.59pm on Sunday 19 October 2025.

Other relevant information
It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.

VLA is committed to putting the safety and wellbeing of children first.