Manager, Knowledge Capability and Development

About the role: 

The Manager, Knowledge and Capability Development leads the translation of system safety insights into meaningful, practical actions that build capability and improve outcomes across Victoria's health system. Sitting within Safer Care Victoria (SCV), this role plays a central part in ensuring that key learnings from sentinel events, risk monitoring, and sector feedback are not only understood—but embedded into clinical practice and improvement initiatives.

Working at the intersection of system learning and sector capability, the Manager is responsible for synthesising safety insights into system-wide recommendations, fact sheets, and safety alerts that support immediate and long-term improvements in care delivery. This includes monitoring the uptake and impact of recommendations at the health service level, identifying implementation barriers, and supporting the sector to strengthen safety capability.

The role also leads the delivery of education and training programs that build system literacy in safety science, systems thinking, human factors, and incident investigation. Through the development of practical tools, frameworks, and educational modules, the Manager helps embed core safety principles into clinical and operational practice across all levels of the health system.

The Manager works collaboratively across SCV—including with teams responsible for clinical governance, engagement, and analytics—to ensure that knowledge translation and capability-building activities are aligned with strategic system priorities. They also partner with health services, academic bodies, and professional organisations to ensure programs are evidence-informed, accessible, and responsive to the needs of boards, executives, clinicians, and quality leaders.

About us: 

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.  

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all. 

About you:

• Tertiary qualification in a relevant field such as Health Policy, Public Health, Implementation Science, Health Education, Quality Improvement, Clinical Health (e.g. medicine, nursing, allied health), or a related discipline is required.
• Postgraduate qualification in implementation science, public health, health systems leadership, knowledge translation, health services research, or a related field.

• Additional training or certification in change management, healthcare improvement methodologies (e.g., Lean, Six Sigma, Model for Improvement), clinical governance, safety science, or adult learning principles will be highly regarded.
• Proven experience translating system-level insights, safety data, and best-practice evidence into actionable recommendations and tailored strategies that build sector capability and drive sustainable, evidence-based change
• Demonstrated ability to design, implement, and evaluate learning and capability-building initiatives, including training programs, safety alerts, toolkits, and other educational resources, that support the adoption and integration of safety improvements across diverse health settings.
• Strong understanding of implementation science, knowledge translation, and safety improvement frameworks, with the ability to apply these approaches to system-wide learning and change at the service or sector level.
• Skilled in developing clear, accessible educational materials and communication products (e.g., fact sheets, safety alerts, capability-building resources) that promote understanding and action on safety and quality improvement principles across clinical and non-clinical stakeholders.
• Experience leading or supporting the design and delivery of system-level safety initiatives, monitoring their impact, and supporting the sustained implementation and uptake of safety recommendations.
• Ability to engage and collaborate with diverse stakeholders (e.g., clinicians, health service executives, academic and professional bodies, policymakers, patients, and consumers) to co-design and embed learning and implementation initiatives within the broader health system.
• Experience working with or within health services, safety bodies, or system reform programs, particularly in environments that require high levels of trust, sensitivity, and alignment with sector-specific needs.

 To view further information about the role including key contact details and the advertisement closing date please click on the PD attached,

What we offer: 

• The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
• A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
• A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

How to apply: 

Applications should include a resume and a cover letter. Click the ‘Apply' button 

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at inclusion@health.vic.gov.au. For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.

If you have any queries in relation to recruitment processes at Health, or experience any issues in applying, please feel free to email talentacquisition@health.vic.gov.au. Please note that unsolicited applications will not be replied to. If you have questions regarding the role specifically, we would advise you to reach out to the contact listed on the advertisement directly.  

Preferred applicants may be required to complete a police check and other pre-employment checks. Information provided will be treated in the strictest confidence in line with our Privacy Policy.