Grants Services Officer

About this role

• Full time maximum term until 30 October 2026
• Part time (0.6 FTE) maximum term position up to 2 January 2026
• Part time (0.8 FTE) maximum term position up to October 2026
• 2 x Full time maximum term positions up to 2 & 30 January 2026
• Salary range: $64,827 - $78,718 (pro rata) plus super plus salary packaging
• Up to $15,900 in salary packaging and hybrid WFH & office model

About the role
We are seeking a self-motivated administrative professional to join our Grants and Quality Assurance program, responsible for administering the legal aid fund through grants of legal assistance. In this role, you will be the first point of contact and provide high quality customer service to internal and external stakeholders, which include practice partners, Victoria Legal Aid (VLA) lawyers, community legal centres and the Courts, as well as members of the community and legally aided clients.

You will triage, process and respond to a high volume of enquiries in relation to grants of legal assistance, VLA guidelines, fees and policies, panel membership for our practice partners, training and education, and other matters. This role will suit candidates who enjoy the day-to-day challenges of working within a fast-paced environment.

These roles are based at our Melbourne CBD office on Wurundjeri Country.

About you
As our ideal candidate, you will possess:

• Exceptional communication and interpersonal skills with the ability communicate effectively with people from diverse social and cultural backgrounds, and stakeholders at all levels.
• Exceptional organisational skills with the ability to prioritise your workload to meet tight deadlines with attention to detail.
• A team player who will work collaboratively and build strong relationships.
• A problem solver who can think laterally and acquire knowledge of the policies, and decision-making processes at VLA and apply that knowledge to a high volume of wide-ranging enquiries

Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

About Victoria Legal Aid
We offer legal representation, family dispute resolution and non-legal advocacy to those who need it most. With over 1400 staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

Employee benefits

• Focus on work-life balance including flexible working arrangements
• Hybrid work from home & office model
• Training and professional development opportunities
• Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
• Opportunity to join Myki Commuter Club(and salary package the cost)
• Supportive team environment in modern offices (including free gym and end-of-trip facilities at our CBD office)
• Access to discounted Private Health Insurance

How to apply
To be considered for this role, please submit your current resume and a cover letter addressing the following key selection criteria:

• High level communication skills and a commitment to excellence in customer service, including the ability to communicate effectively with people in challenging situations and to demonstrate empathy when managing distressed callers.
• Sound organisational skills including the ability to prioritise workload, apply initiative and coordinate the competing demands of multiple tasks with a high level of attention to detail.
• Proven ability to work collaboratively in a team environment.

If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team.

For further information, please review the attached position description or contact Christine Stojanoski, Assignments Coordinator on (03) 9606 5240 or recruitment@vla.vic.gov.au.

No agency applications will be accepted.

Applications close by 11.59pm on Wednesday 29 October 2025.

Other relevant information
It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.