Visitor Experience Manager

About this role

About ACMI

ACMI is your museum of screen culture. Watch, play, make and discover the universe of screen-based art, films, TV and videogames. Visit us in Naarm/Melbourne's Fed Square, online and on tour. Our museum attracts millions of visitors through a vibrant offer of exhibitions, screenings, commissions and festivals. ACMI's industry, education and creative incubator programs inspire and develop the next generation of screen creatives. We are a globally recognised hub that connects people, communities, technology and ideas to shape our futures. More at acmi.net.au

About the role

ACMI is seeking a Visitor Experience (VX) Manager to lead our Visitor Experience team. The VX Manager provides end-to-end operational leadership of the VX team ensuring an exceptional experience for our museum visitors. The role will develop and deliver innovative, visitor-centred experience and service design, which supports the museum's values, strategy and business plan objectives. This is a full-time ongoing role reporting to the Executive Director of Experience & Engagement.

What you'll bring to the role

• Extensive experience in the successful management of the full range of front of house functions and operations, including ticketing and rostering; experience in the management of events and exhibitions, preferably within the museum sector or other relevant industries.
• Demonstrated ability to lead high-performing teams focused on delivering outstanding visitor experiences and achieving strategic, financial, and operational goals.
• Skills in developing and evaluating customer service functions through innovative, audience-first approaches with a solid understanding of visitor behavior and volunteer management practices.
• Excellent interpersonal and communication skills with the ability to represent ACMI in a variety of settings and advocate for meaningful, inclusive visitor and volunteer experiences.
• Adaptive leadership, bringing creativity, sound judgment, and analytical skills to improve services and experiences.

What we offer

• Full-time ongoing Grade 5.1 role with a starting salary of $113,022 plus super.
• A talented, committed and creative team of people with a passion for screen culture, technology and media, cultural diversity, and inspiring new forms of creativity in our communities. A museum and workspace that provides an exceptional space to collaborate with colleagues located in the heart of Melbourne in Federation Square (just a 5 min walk from Flinders Street station).
• As a valued team member, you can enjoy complimentary and discounted tickets, discounts at our shop and cafe, access to wellbeing activities, learning and development programs and our Employee Assistance Program. Flexible working, including a mix of onsite and work from home days depending on your role. Visit the ACMI website to learn more about working with us.

How to apply

To obtain a position description and apply online visit ACMI Careers. Follow the online application process, submit your resume and a one-page cover letter explaining why you're interested in the role and how your experience makes you a good fit. Please contact us via peopleandculture@acmi.net.au or 03 8663 2200 to discuss making adjustments to the recruitment process for your accessibility needs.

Applications close Sunday 09 November 2025 at 11:59pm.

Please note interviews will be held on Monday 17 November 2025.

ACMI is a child safe workplace and actively promotes the safety, wellbeing and inclusion of all children from all backgrounds. ACMI is an equal opportunity employer, committed to building an inclusive workplace that supports diverse thinking and innovation. We encourage applications from First Nations People, people of culturally diverse backgrounds, Deaf and Disabled people and people from the LGBTIQA+ community. All sectors of the community are welcome to apply.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. The successful applicant is required to complete reference and background checks prior to employment, including a Working with Children Check where required and National Police Check.

Naarm is the traditional Aboriginal name for Melbourne which encompasses the traditional lands of the Kulin Nation, a collective of five Aboriginal language groups, the Wurundjeri, Boon Wurrung, Wathaurrung, Taungurung and Dja Dja Wurrung.