Investigations Coordinator

About this role

• Full time ongoing position
• Salary range: $113,668 - $131,153 plus super plus salary packaging
• Up to $15,900 in salary packaging and hybrid WFH & office model

About the role
Reporting to the Manager of Internal Legal Services, this role coordinates Victoria Legal Aid's (VLA) complaint's function. The role is integral to strengthening VLA's commitment to fair, timely and trauma-informed complaint management by combining hands-on supervision of the investigation of complex and sensitive complaints with a strategic focus on process improvement.

The role also acts as one of VLA's privacy and freedom of information officers. The Investigations Coordinator will improve governance, and ensure consistent, high-quality outcomes that align with VLA's values and responsibilities.

This role is based at our Melbourne CBD office on Wurundjeri Country.

About you
As our ideal candidate, you will possess:

• Experience in alternative dispute resolution and/complaint handling.
• Demonstrated ability to supervise, mentor and train staff in complaints and dispute resolution.
• Experience in regulatory or organisational compliance (desirable).
• Legal qualifications/Australian Practising Certificate and/or experience (desirable).
• Demonstrated experience working with First Nations Australians and understanding of cultural norms and communication styles (desirable).

Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

About Victoria Legal Aid
We offer legal representation, family dispute resolution and non-legal advocacy to those who need it most. With over 1400 staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

Employee benefits

• Focus on work-life balance including flexible working arrangements
• Hybrid work from home & office model
• Training and professional development opportunities
• Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
• Opportunity to join Myki Commuter Club(and salary package the cost)
• Supportive team environment in modern offices (including free gym and end-of-trip facilities at our CBD office)
• Access to discounted Private Health Insurance

How to apply
To be considered for this role, please submit your current resume and a cover letter addressing the key selection criteria.

If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team.

For further information, please review the attached position description or contact Ali Yildiz, Managing Lawyer on (03) 9280 3715 or recruitment@vla.vic.gov.au.

No agency applications will be accepted.

Applications close by 11.59pm on Monday 8 December 2025.

Other relevant information
It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.

VLA is committed to putting the safety and wellbeing of children first.