Switch & Correspondence Officer

About this role

Workplace Injury Commission (WIC)

Melbourne
 

$66,509 per annum (plus super) + excellent mentoring and support

 

• Enjoy rewarding work, a respectful culture, and the support you need to thrive
• Competitive remuneration, flexibility, and incredible benefits
• Play a key role supporting WIC as we help injured Victorians find a way forward

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The impact you'll have:

At the Workplace Injury Commission (WIC), we've helped thousands of injured workers and employers to resolve their disputes and move forward with their lives. We're a robust Victorian Government statutory authority that's making an impact.

As we embark on an exciting transformation journey, we need you to join us as a Switch & Correspondence Officer. In this newly created role, you'll be part of our collaborative Client Services team and will be the welcoming voice of WIC as the first point of contact for the general public and other interested parties. You will answer inbound telephone calls on the WIC public phone line, operate the switchboard, and monitor the general information inbox.

In this role, you'll be responsible for ensuring all enquiries are handled promptly, professionally, and accurately, or directed to the right person or team for resolution. Importantly as the first point of contact for WIC, you will be creating an accessible and respectful experience that leaves clients and stakeholders feeling heard, valued, and supported from their very first interaction. Please note that work hours will align with the Resolution Centre's operating schedule.

 

Who we're looking for:

To succeed in this role, you will have:

• Ability to manage a high volume of calls and emails while maintaining accuracy and service quality
• Highly developed communication and interpersonal skills with the ability to communicate effectively with diverse stakeholders
• Strong verbal and written skills
• Proficiency in Microsoft Office Suite (e.g. PowerPoint, Word, Excel), Lotus Notes mail and calendar applications
• Demonstrated understanding and commitment to discretion and integrity, evidently trustworthy when in knowledge and possession of confidential and sensitive information and data
• Skilled in handling sensitive or emotionally charged situations with empathy and professionalism

 

For further information, please refer to our position description which you can access through our careers site.

 

Resolution matters. And so do you.

We're a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including:

• Competitive remuneration, plus generous allowances and reimbursements for study, wellbeing and home-office working.
• More leave when you need it most - flexible leave arrangements tailored to you.
• Access to our 24/7 holistic mental health and wellbeing program for you and your family.
• A progressive and supportive work environment with experienced leaders who are invested in you.

Here are some of the things we hope you'll love about working with us:

 

• Help Victorians find a way forward

As a Switch & Correspondence Officer, you'll play a vital role in supporting WIC to help injured workers and employers overcome some of the most challenging times of their lives.

• Find support and relationships that count

Respect is a key value here. We trust and empower you to be your best self, at work and home.

• Respect today, shape tomorrow

Bring your diverse thinking and help make us even better.

• Be rewarded for your contribution

We offer you real professional development opportunities plus a wide range of rewards and benefits to help you thrive.

 

Visit our careers site to find out more and read the stories of our incredible people.

 

Want to help us shape a brighter future? Join us.

Take your career to the next level with the Workplace Injury Commission. To apply, please submit your resume and cover letter via the link by midnight, Monday 22^nd December 2025.

Please note: Applications will be reviewed throughout the application period, and interviews may commence before the application period expires.

 

WIC is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact us via email careers@wic.vic.gov.au

In accordance with our Privacy Policy and Collection Statement, as part of the recruitment process, WIC may collect and use information relevant to assessing your suitability for the role and our organisation.

Only people with the right to work in Australia may apply for this position. You will be required to undergo a National Police Check as part of the recruitment process. Successful candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption prior to commencing employment.