Operations Manager, Wyndham Children's Court

About Us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. 

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'. 

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

ChCV

The Children's Court of Victoria (ChCV) is a specialist court that hears and determines cases in two divisions. The Family Division hears and determines cases involving the care and protection of Victorian children who are at risk of harm. The Criminal Division hears and determines the criminal charges brought against children between the ages of 10-17 years.

As a specialist and dedicated court, we are able to focus solely on responding to the particular needs and interests of children, young people and their families. This focus guides our approach to the delivery of judicial, dispute resolution, registry and support services, as well as the physical environment of our courts.

The ChCV expertly and fairly applies the law in cases involving children and young people. We work closely with youth justice, legal services, child protection and other community-based services to provide a multi-disciplinary court response to address the best interest of children in need of protection, whilst promoting the accountability and rehabilitation of young offenders and in doing so, improving community safety.

About the Role

Working closely with the Senior Registrar, the State Coordinating Registrar and ChCV judicial officer, the Operations Manager is responsible for the delivery of responsive, consistent and effective judicial support and court services.

The Operations Manager will:

• Contribute to the development and commissioning of Children's Court services at the new Wyndham Court and oversee the ongoing management and improvement of that site, including essential services such as, building maintenance, security and cleaning in accordance with court policies and procedures. 
• Manage the day-to-day operations of the Court, ensuring the delivery of high-quality court registry, court support and client support services and quasi-judicial functions in accordance with appropriate policies and court operational practices. 
• Manage and lead staff in delivering responsive services by monitoring demand pressures, performance outputs, identifying service gaps and implementing effective solutions. 
• Initiate, build and enhance key relationships with internal and external stakeholders including the judiciary, legal profession, police, state government departments, other organisations and court users and represent the Court at meetings and on committees as required. 
• Provide appropriate and authoritative advice on all matters coming within the Court's jurisdictions to key stakeholders including the Judiciary, legal profession and the public.

About You

The ideal candidate will have highly developed team leadership skills and experience, as well as an advanced understanding and extensive knowledge of legislation, practices, policies and procedures applicable to Victorian Courts and Tribunals. You will also have:

• Strategic planning skills considering the needs of the stakeholders, organisation, national and global developments to articulate actions that address immediate and future needs of the community.
• Demonstrated flexibility and adaptability skills, adjusting your approach in line with changing priorities.
• Strong collaborative skills with the ability to build trust and rapport with others.
• Excellent communication and influencing skills to be able to build and maintain relationships with key stakeholders and liaise effectively with the judiciary and senior officers of the Court.
• A superior standard of service excellence with a commitment to delivering quality outcomes and services.

Qualifications

Certificate IV in Government (Court Services) or equivalent.  

How to apply

Click the ‘Apply Now' button, ensuring you include the following in your application:

• resume 
• a short cover letter

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.